Marshel Herndon
St Louis,MO
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nurse Care Manager
Confidential
11.2023 - Current
- Contacting patients who missed or cancelled appointments, and working with them to reschedule, thus ensuring their healthcare journey continues without disruption
- Regularly follow up with patients pre and post-treatment, checking in on their well-being, and ensuring that all their healthcare needs are met
- Building strong, nurturing relationships with patients, fostering trust, and providing emotional support when needed
- Advocating for patients' needs and being a liaison between our patients and healthcare providers to ensure the highest quality of care is being received
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
- Reduced hospital readmissions by closely monitoring patients progress and adjusting care plans as needed.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Managed complex caseloads for high-risk patients, ensuring timely delivery of appropriate interventions and services.
Student Nurse
Kaiser Permanente
10.2022 - 03.2023
- Delivered nursing services that included: Wound Dressing & Care, Ventilator & Tracheostomy Suctioning/Care, G-Tube Feedings & Care, Respiratory Treatments & Assessments, IV Therapy, Patient Bathing & Hygiene Assistance, Glucose Checks & Blood Pressure Monitoring, Rehabilitation Therapy
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
Student Nurse
Heritage Rehabilitation Center
04.2022 - 12.2022
- Apply appropriate nursing skills in the care and treatment of residents
- Attend sick call with the physician to see residents; prepare a list of residents to be examined; prepare examining room and equipment
- Operate pill call, dispense medication and document as required by applicable policies and/or procedures
- Control medication, syringes and other medical supplies or equipment and inventory as required by established procedures
- Maintain absolute security and confidentiality of all medical records
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Built rapport with patients and members of patients' support systems.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Utilized Electronic Medical Records (EMR) systems to record patient data.
- Facilitated patient discharge by providing instructions for home care and follow-up care.
Team Leader
American Water Works
06.2012 - 02.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Education
VN in Nursing - Nursing
Angeles College
Los Angeles, CA03.2023
Skills
- Nursing
- Patient care
- EMR Systems
- Critical Thinking
- Strong Clinical Judgment
- Critical Care Experience
- Communication skills
- Management
- Supervising experience
- Teamwork and Collaboration
- Team motivation
- Staff Training
- Work Planning and Prioritization
Certification
- CPR Certification
- LVN
- 06/01/23
- 03/01/25
- BLS Certification
- LPN
- Certified Case Manager
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Nurse Care Manager
Confidential
11.2023 - Current
Student Nurse
Kaiser Permanente
10.2022 - 03.2023
Student Nurse
Heritage Rehabilitation Center
04.2022 - 12.2022
Team Leader
American Water Works
06.2012 - 02.2016
VN in Nursing - Nursing
Angeles College