Lawrence Hyunsoo Han
Medversant Technologies
Federal Way,WA
13
years of professional experience
A full-time, on-site position in healthcare administration or credentialing operations.
Work History
Lead Operations Analyst - Credentialing
6 Years 7 Months- Overseeing day-to-day credentialing operations by establishing output volume expectations and daily production priorities to meet Service Level Agreements (SLA); facilitating communication between operations team and clients as point of contact to address product concerns, update processing requirements and provide technical consultation
- Implementing updates or modifications to client products by translating clear scope definitions, documenting action plans and testing/troubleshooting efficacy of the designed solutions
- Coordinating onboarding of new clients by working with developers, project manager and department leads to establish reporting requirements, finalize business rules, test client servers and train staff on new procedures
- Measuring and applying production metrics to create staffing solutions
- Reviewing and modifying contract proposals and created change requests as needed
- Creating SOPs on verification processes, data quality analysis and monitoring report requirements, among other technical topics used by Operations division
Verifications Team Lead
11 Months- Lead a team of verification analysts responsible for healthcare provider’s electronic verification (including but not limited to licensure, CDS/DEA, EPLS, OIG, NPDB, AHP certification, etc.)
- Researched verification source to maintain an efficient automated system
- Established clear guidelines, targets and protocol to successfully manage remote and in-house staff
- Developed operating budgets by creating a tracking system to average and estimate costs
- Delegated and managed work distribution to maximize resources and meet client deadlines
- Assumed the role of account manager with all entailed responsibilities when needed per requests from leadership
Credentials Analyst
8 Months- Processed initial and reappointment records for multiple clients by verifying credentialing elements
- Created daily work assignments by identifying priorities and manipulating enormous Excel reports
- Performed daily outreach and customer service calls, created daily call lists for team
Gift Entry Administrative Coordinator
4 Months- Performed data entry for Member and Donor Services (MaDS) via Raisers Edge
- Developed grant writing strategies, provided additional admin support and customer service across departments
Project Assistant
2 Years- Oversaw timely project completion, streamlined operations by creating timetables and schedule update reports
- Communicated with high profile clients as point of contact to address daily needs
- Received and cataloged incoming fabrics, calculated upholstery requirements costs, etc.
- Commissioned and tracked finish samples for client approval, coordinated finishing tasks through said tracking
Education
BA - English
Skills
Initial and reappointment healthcare credentialing knowledge expert
Accreditation compliance knowledge expert (NCQA
CARF
etc.)
Data monitoring & reporting knowledge expert (month-to-month analysis of 50
000+ records)
Leadership excellence directing intl. and domestic teams in operations
call center
data science
etc.
Account manager on-the-job training
hands-on experience providing client consultation and services
Timeline
Lead Operations Analyst - Credentialing
Medversant Technologies
2020.01 - CurrentRead More
Verifications Team Lead
Medversant Technologies
2019.02 - 2020.01Read More
Credentials Analyst
Medversant Technologies
2018.06 - 2019.02Read More
Gift Entry Administrative Coordinator
YMCA of Greater Seattle
2018.01 - 2018.05Read More
Project Assistant
Bespoke Furniture, Inc
2013.08 - 2015.08Read More
University of California, Los Angeles (UCLA)
BA from English
Read More