Lawrence M Smith

As a Lead Quality Assurance Specialist I am responsible for preparing, managing and processing contracts for new and existing customers, ensuring flawless documentation that is %100 accurate in a timely manner then engaging with those customers reviewing financial terms as well as the contract documents making certain that they understand and agree to the terms while maintaining a jovial environment and exceptional customer service experience. I am also tasked with supporting the sales team with anything needed in regards to customer information, company policy, legal requirements and products and delivering seamless & efficient service to our customers. In addition my role includes administrative assistance to the site director with any tasks requested to be completed with accuracy and promptness. Other responsibilities include:

• Training my team on a daily basis to maintain a consistent culture of perfection, professionalism and accuracy.
• Developing tools to assist and strengthen my team in contract processing and excellent customer service.
• Coordinating with other departments to ensure a seamless experience for our customer as well as building and maintaining a strong team culture between all departments.
• Maintain & update contract records in the company database.
• Communicate with customers to resolve any contract discrepancies or issues and answer any questions they may have.

In this capacity completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes. I verified that prepared food met requirements for quality and quantity. I prepared single orders and batch preparations with minimal waste to maintain food cost controls and also achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations. I partnered with other line cooks in assisting chefs with preparing ingredients, cooking menu items, and arranging dishes based on recipes ordered and consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection. I established and maintained cordial and professional working relationships with other staff, supervisors, and customers. I assisted in planning menus for kitchen giving diners variety of options. Other responsibilities include:

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Displayed exceptional customer service to all of our customers on a daily basis.

My role for this particular job was to provide online and telephone based customer service assistance. In this capacity I worked with clients to complete spreadsheets and tax credit applications. As required, I provided administrative support for a team of two tax credit officers. I collaborated well with team members to carry out daily assignments and achieve team targets. Met targets consistently by working hard and with strong attention to detail. I consulted with customers to understand desires and suggest best products to meet needs.

Other responsibilities include:

• Delivered exceptional customer service through clear communication and empathy during challenging situations.
• Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
• Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
• Enhanced customer experience with personalized assistance and product recommendations.