Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Mark Howell

Lawrence Mark Howell

Scottsdale,AZ

Summary

Seasoned Desk Operations Specialist adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, and managing forms. Highly organized and resourceful with excellent judgment.

Overview

14
14
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
Scottsdale, AZ
08.2022 - Current
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Responded quickly to questions and inquiries via phone and email.
  • Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Documented and responded to incoming correspondences to address questions.
  • Updated group medical records and technical library to promote smooth office operations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.

Voice Actor

Mark's Voice
Scottsdale, AZ
01.2022 - Current
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
  • Conveyed each character's story through speech, body language and movement.
  • Learned about characters in scripts and relationships to each other to develop role interpretations.
  • Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
  • Attended auditions and casting calls to audition for roles.

Tennis Teaching Professional

Howell Recreation
Scottsdale, AZ
01.2010 - Current
  • Improved motivation of younger team members and boosted competition results.
  • Used effective verbal and active listening skills when speaking to and mingling with fans and members from press, which resulted in positive experiences for all.
  • Taught group and private lessons to adults and children, helping improve hand-eye coordination and performance.
  • Coached teams to prepare for regional and national-level competitive matches.
  • Optimized technical abilities and efficiency of swings to improve performance.
  • Assessed amateur players and developed personalized training to help individuals boost performance in private games.
  • Interacted professionally with customers, peers and Coaches, which helped develop articulate communication and active listening skills.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.

Retirement Specialist

Vanguard
Scottsdale, AZ
07.2018 - 01.2021
  • Answered clients' questions about purposes and details of financial plans and strategies.
  • Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Investigated available investment opportunities to determine compatibility with client financial plans.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Guided client decisions based on tax or other financial benefits to help each reach desired goals.

Lending Specialist

USAA
Phoenix, AZ
07.2016 - 07.2018
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Identified valuable solutions for customers with credit problems.

Education

Bachelor of Science - Social Sciences

University of Houston - Downtown
Houston, TX
12.1996

MBA - Human Resources Management

Liberty University
Lynchburg, VA

Skills

  • Office Reception
  • HIPAA
  • Clinical Support
  • Medical Terminology
  • Provider Relations
  • Customer Service
  • Insurance Verification
  • Critical Thinking
  • Administrative Support
  • Data Entry
  • Office Management
  • Verbal and Written Communication
  • Time Management
  • Collaboration and Teamwork
  • Detail-Oriented

Timeline

Desk Operations Specialist

Mayo Clinic
08.2022 - Current

Voice Actor

Mark's Voice
01.2022 - Current

Retirement Specialist

Vanguard
07.2018 - 01.2021

Lending Specialist

USAA
07.2016 - 07.2018

Tennis Teaching Professional

Howell Recreation
01.2010 - Current

Bachelor of Science - Social Sciences

University of Houston - Downtown

MBA - Human Resources Management

Liberty University

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Lawrence Mark Howell