LAWRENCE V. PARISI

• Accomplishments
• Built high volume sales on strong customer service effort in highly competitive industry
• As youngest dealer, took dealership from debit position and made it profitable in first year of ownership( Fleet Chevrolet)
• successfully established tremendous wholesale parts and service business
• Voice Of Customer scoring of 97%
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Developed and maintained relationships with customers and suppliers .
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
• Reported issues to ownership with documented detail.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.

RAN AND MAINTAINED FULL OPERATION OF DEALERSHIP WITH OWNER FOR ALL DEPTS INCREASED SALES OF HYUNDAI PRODUCTS TO FACTORY SATISFACTION AND GOALS

• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Managed day-to-day business operations.

RUN DAILY OPERATION ORDERED ALL NEW VEHICLES AND MAINTAINED AND PURCHASED ALL PRE OWNED VEHICLES HANDLE ALL DEPT PROBLEMS AND ISSUES FOR PARTS AND SERVICE TO FRONT END OF DEALERSHIP TO OFFICE MANAGEMENT MONTHLY DEPT HEAD REVIEWS AND STRATERGY MEETINGS HIRE AND INTERVIEW ALL EMPLOYEES WITH DEPT MANAGERS SELL AND STRUCTURE NEW AND USED VEHICLE DEALS SUBMIT FINANCE APPLICATIONS IN CONJUCTION WITH FINANCE MANAGER ON THERE DAYS OFF

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed and implemented comprehensive salesperson training program.