Lawrencia Booth

Responsible for various duties including providing initial service to customers by explaining the claim process, initiating the damage appraisal and rental car if appropriate.
•Process claims according to Claim Best Practices as assigned.
•Resolve/answer routine problems and questions and refer others to unit leader or appropriate unit.
•Properly document all claim activity to support the outcome of the claim file.
•Simultaneously use multiple computer applications to enter required claim information.
•Comply with all internal and external reporting requirements.

• Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
• Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Reduced the risk of fraud by implementing effective internal controls and monitoring systems.

• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Reduced customer complaints by implementing proactive communication strategies with clients.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.