Lawrencia Mensah
Haslet,Texas
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring exceptional communication, organizational and performance driven abilities developed over 15-year career to a growth-oriented role.
Overview
18
18
years of professional experience
Work History
Training Manager
US Navy
06.2013 - 06.2023
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Spearheaded company-wide compliance initiatives, ensuring adherence to industry regulations through targeted employee education efforts.
- Managed new employee orientation training process for more than 100 employees each year.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
Manager
McDonald's
03.2005 - 06.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Training Coordinator
Affiliated Computer Services
02.2008 - 06.2011
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives.
- Evaluated employee performance post-training, using feedback to continuously improve content and delivery methods.
- Established strong relationships with external vendors, negotiating contracts for specialized training services when necessary.
- Acted as a key liaison between HR management and staff members regarding ongoing professional development efforts.
- Generated reports to inform future training program decisions and structure.
Education
Bachelor of Science - Cyber Security
National University
La Jolla, CASkills
- Leadership Training
- Training Oversight
- Course Planning
- Process Evaluation and Enhancement
- Strategic Thinker
- Coaching and Mentoring
- Performance Metrics
- Written and Oral Communication
Timeline
Training Manager
US Navy
06.2013 - 06.2023
Training Coordinator
Affiliated Computer Services
02.2008 - 06.2011
Manager
McDonald's
03.2005 - 06.2013
Bachelor of Science - Cyber Security
National University