LAWRENCIA OWUSU
Lewisville,Denton County
Summary
Hardworking and team oriented individual with strong organizational skills eager to secure entry-level Scrum Master position. Ready to help team achieve company goals. Enthusiastic to contribute to team success by implementing agile scrum practices and principles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Scrum Master
American Airlines
Fort Worth, TX
05.2021 - 11.2021
- Managed core Agile ceremonies in team environments: Sprint Planning,
- Daily Stand-up, Sprint Review, and Sprint Retrospectives
- Acted as servant leader and coach for Agile Scrum teams, ensuring effective use and practice of Agile framework
- Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
- Managed Scrum process from initiation to management to delivery
- Managed and supported all efforts of development teams to simplify and enhance customer experience
- Supported stakeholders to ensure highest quality products to internal customers
Crew Scheduler
American Airlines
Fort Worth, TX
06.2015 - 02.2022
- Consistently exhibit ability to provide exceptional customer service and support to crewmembers through handling all scheduling related issues that include accurately communicating policy and procedures and regulatory information
- Actively contribute towards organizational objectives by accurately preparing various analytical and operational reports for Operations
- Department
- Drive day-to-day operations by closely monitoring crewmember schedules to ensure legality/FAR/FAA compliance
- Responsible for notifying changes to crewmember daily/monthly schedule modifications in a timely and efficient manner
- Lead individual efforts in maintaining an open line of communication with all crewmembers, flight control, and station personnel related to schedules that include sick calls, flight cancellations, operation reassignments, and crew swaps
- Assumed responsibility for notifying changes to crewmember daily/monthly schedule modifications in timely and efficient manner.
Business Development Associate
IRIS Pdm Limited
Accra
01.2012 - 01.2014
- Positively impacted operations by identifying new business opportunities while building new partnerships with other businesses and found ways to reach existing markets
- Developed continuous working knowledge of Thermal Imaging system to maximize organizational efforts
- Established and maintained clear customer communications while developing effective marketing and branding material and related collateral including advertising
Public Relations Executive
Corporate Communications
Accra
01.2011 - 01.2012
- Regularly oversaw Public Relations and, for
- GMA, GMABC informational flow
- Individually managed internal corporate communications through outlook
- Tasked with managing re-branding of Amal Bank to Bank of Africa-
- Ghana Publicity
- Successfully executed launching of PR Plan for ‘Reach for Gold’ campaign for Fidelity Bank
- Managed external communications and PR for Vodafone-Ghana, Bank of
- Africa, Hewlett Packard (Ghana), Agra, FaFa, Ghana Money Transfer, etc.
Education
Bachelor of Arts - Business Administration
University of North Texas
Denton, TXSkills
- Professional Scrum Master (PSM)
- Agile Development and Best
- Practices
- Agile Frameworks - Scrum, Kanban
- Jira, Confluence
- MS Excel, Powerpoint, Project,
- Crew Coordination
- Policy and Procedure Enforcement
- FAA Regulations
- Excellent Problem-Solving Skills
- Crew Scheduling
- Interacting with Pilots
- Professional Integrity
- Regulatory Requirements
Certification
- Professional Scrum Master PSM, scrum.org
Timeline
Junior Scrum Master
American Airlines
05.2021 - 11.2021
Crew Scheduler
American Airlines
06.2015 - 02.2022
Business Development Associate
IRIS Pdm Limited
01.2012 - 01.2014
Public Relations Executive
Corporate Communications
01.2011 - 01.2012
Bachelor of Arts - Business Administration
University of North Texas
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