Lawrerence Sambawei
Takoma Park,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Au Bon Pain
Baltimore, MD
09.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Tracked monthly sales to generate reports for business development planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Law And Political Science
University of Dschang
Western Region Cameroon.09-2003
Skills
- Distribution Management
- Financial Administration
- Service Quality Improvement
- Advertising and marketing
- Business Development
- Schedule Management
- Loss Prevention
- Project Management
- Customer Retention
- Expense Control
- Staff Supervision
- Quality Management
- P&L Management
- Vendor Sourcing
- Customer Relationship Management
- Sales
- Supply Chain Management
- Sound Judgment
- Client Relations
- Process Redesign
- Event Management and Promotion
- Cost Reductions
- Budget coordination
- Purchasing
- Negotiation Skills
- Budgeting and cost control
- Staff Management
- Training and Development
- Risk Mitigation
- Vendor relationships
- Total Quality Management
- Staff Motivation
- Team Leadership
- Operations Management
- Budget Forecasts
- Problem Resolution
- Profit and loss accountability
- Employee Scheduling
- Time Management
- Customer experiences
- Staff Training
- Employee Development
- Recruitment
- Leader
Languages
french and english
Professional
Certification
- ServSafe Certified
Accomplishments
- Got an award from Au bon Pain as the best Manager for food safety in the company in 2020.
Affiliations
- Like music, Soccer, loves watching legal thrilling movies.
Timeline
General Manager
Au Bon Pain
09.2022 - Current
Bachelor of Science - Law And Political Science
University of Dschang
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