Lawrie Giannamore
Vero Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Testing Administrator and Proctor
Pearson Professional Center
05.2022 - 03.2024
- Managed confidential student information, maintaining strict adherence to data privacy regulations.
- Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining professional presence.
- Maintained professional demeanor at all times, serving as
- Proctored over 300 different types of nationally certified exams for up to 90 clients a day.
Guest Greeter
The Don CeSar
10.2021 - 05.2022
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Enhanced customer experience with friendly and approachable demeanor, addressing guest inquiries promptly.
- Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
- Facilitated welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
- Demonstrated expert knowledge of company products and services when fielding inquiries from guests.
Testing Administrator and Proctor
Pearson Professional Center
07.2018 - 08.2020
- Managed confidential student information, maintaining strict adherence to data privacy regulations.
- Supported fairness in testing by actively addressing instances of potential bias or discrimination during test administration.
- Ensured accurate test administration by closely adhering to standardized guidelines and protocols.
- Contributed insights from hands-on experiences into ongoing efforts geared towards refining company-wide best practices surrounding test administration procedures.
- Enhanced testing efficiency by implementing streamlined processes and procedures.
- Provided exceptional levels of support for students with special needs during testing sessions, ensuring fair accommodations were made while maintaining strict adherence to compliance requirements.
- Improved overall testing experience for students with the use of appropriate accommodations and modifications as needed.
- Leveraged technology effectively within the testing environment by deploying relevant software tools, leading to streamlined workflows.
Teacher's Assistant
Loudoun County Public Schools
09.2013 - 10.2018
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Flight Attendant
Delta Air Lines, Inc
08.1989 - 07.2004
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Bachelor of Arts - Psychology
University of Georgia
Athens, GA06.1988
No Degree - Psychology
Mercer University
Macon, GA06.1986
Skills
Time Management Efficiency
Adaptive Problem Solving
Continuous Improvement Mindset
Detail-oriented approach
Interpersonal relationship building
Timeline
Testing Administrator and Proctor
Pearson Professional Center
05.2022 - 03.2024
Guest Greeter
The Don CeSar
10.2021 - 05.2022
Testing Administrator and Proctor
Pearson Professional Center
07.2018 - 08.2020
Teacher's Assistant
Loudoun County Public Schools
09.2013 - 10.2018
Flight Attendant
Delta Air Lines, Inc
08.1989 - 07.2004
Bachelor of Arts - Psychology
University of Georgia
No Degree - Psychology
Mercer University