Lawrie Giannamore

Work History

Paris Air Inc

Vero Beach, FL

06.2024 - 09.2024

Greeter
Administer FAA computer testing for student pilots
Scheduling
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.

Pearson Professional Center

Saint Petersburg, FL

05.2022 - 03.2024

Managed confidential student information, maintaining strict adherence to data privacy regulations
Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations
Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining professional presence
Maintained professional demeanor at all times, serving as
Proctored over 300 different types of nationally certified exams for up to 90 clients a day
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Adaptable and proficient in learning new concepts quickly and efficiently.

The Don CeSar

St. Petersburg, FL

10.2021 - 05.2022

Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure
Enhanced customer experience with friendly and approachable demeanor, addressing guest inquiries promptly
Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations
Facilitated welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion
Acted as first point of contact for visiting clients and customers.
Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Maintained clean, organized environments for presentable front-of-house areas.
Managed multiple tasks simultaneously and completed all assigned duties each shift.

Pearson Professional Center

Reston, VA

07.2018 - 08.2020

Managed confidential student information, maintaining strict adherence to data privacy regulations
Supported fairness in testing by actively addressing instances of potential bias or discrimination during test administration
Ensured accurate test administration by closely adhering to standardized guidelines and protocols
Contributed insights from hands-on experiences into ongoing efforts geared towards refining companywide best practices surrounding test administration procedures
Enhanced testing efficiency by implementing streamlined processes and procedures
Provided exceptional levels of support for students with special needs during testing sessions, ensuring fair accommodations were made while maintaining strict adherence to compliance requirements
Improved overall testing experience for students with the use of appropriate accommodations and modifications as needed
Leveraged technology effectively within the testing environment by deploying relevant software tools, leading to streamlined workflows
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Troubleshot issues with computer-based examinations.

Loudoun County Public Schools

Ashburn, VA

09.2013 - 10.2018

Supported student learning objectives through personalized and small group assistance
Assisted teachers with classroom management and document coordination to maintain positive learning environment
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Delta Air Lines, Inc

Atlanta, GA

08.1995 - 07.2010

Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances
Answered passenger questions and provided solutions to issues arising during flights
Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.