Lawrisha Douglas
Los Angeles,CA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and VA systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
VA Medical Center
03.2022 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals, Admission,discharges, and Transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Certified Nursing Assistant Med Surg
VA Medical Center
04.2014 - 03.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Completed EKG testing, educated patients on testing and preparation steps prior to procedure.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
No Degree - Bachelor of Science in Nursing
West Coast University
Los Angeles, CA10.2022
Associate of Science - Nursing Education
Los Angeles Southwest College
Los Angeles, CA06.2019
Certified Nursing Assistant - Nursing
Southern California Regional Occupational Center
Torrance, CA06.2011
Skills
- Privacy and confidentiality
- Outstanding Customer Service
- Flexible and adaptable
- Compassionate
- Efficient and reliable team player
- Patient management
- Transporting patients
- Recording vital signs
- CPR/First Aid certified
- Charting and clinical documentation
- Quality assurance and control
- Multitasking ability
- First Aid, Team player
- Recording vital signs
- Multitasking
- Medical terminology knowledge
- Quick problem solver
- Calm and level-headed under duress
- Charting expertise
- Bilingual in English and Spanish
- Understands mobility assistance needs
Certification
- First Aid/CPR
Timeline
Medical Support Assistant
VA Medical Center
03.2022 - Current
Certified Nursing Assistant Med Surg
VA Medical Center
04.2014 - 03.2022
No Degree - Bachelor of Science in Nursing
West Coast University
Associate of Science - Nursing Education
Los Angeles Southwest College
Certified Nursing Assistant - Nursing
Southern California Regional Occupational Center