Lawson Hester
Wilmington,NC
Summary
A highly-motivated employee with a desire to take on new challenges seeking an entry-level position within the clinical research industry. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Part-Time to Full-Time)
Leisure World Casual Furniture
Wilmington, NC
06.2015 - Current
- Performed office duties, including invoice management, account updates, vendor relations, delivery forecasting, and community charity functions
- Developed a new analytical program to improve the management and organization of vendor orders, freight oversight, and end-customer delivery.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by owner/management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy of records.
- Provided administrative support to the owner including scheduling client meetings and managing calendars including delivery schedules.
- Delivery and set up of product to clients.
- Coordinated all inbound and outbound freight shipments.
- Created delivery fleet maintenance program.
- Trained all incoming new staff members.
Customer Service / Food Service
K38 Baja Grill
Wilmington, NC
06.2022 - 08.2022
- Supplemental summer employment in the food service industry for a popular, local, fast-paced restaurant.
- Identified potential problems and escalated them as needed to ensure resolution.
- Developed relationships with customers through friendly interactions over the phone.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
Customer Service / Food Service
Kornerstone Bistro
Wilmington, NC
06.2017 - 06.2018
- Provided excellent customer service to guests by responding to their needs promptly.
- Coordinated all outgoing meals in a fast-paced environment with composure and precision
- Ensured that all orders were taken correctly and delivered promptly to customers.
- Provided attentive service by anticipating guest needs, and responding promptly and courteously to requests.
- Provided excellent customer service by addressing any complaints or concerns from guests immediately.
Education
Bachelor of Science in Business Administration -
East Carolina University College of Business
12.2023
Skills
- Efficient in Microsoft Office Applications - Excel, Word, PowerPoint
- Spreadsheet Management
- Filing
- Data Entry
- Scheduling
- Customer Service
- Schedule Management
Affiliations
- Volunteer Service-Mentoring 5th-8th grade boys youth soccer
- Volunteer-Service- Beach to Battleship Marathon
- High School Soccer and Track, Travel Club Soccer
- College Club Soccer
References
References available upon request.
Timeline
Customer Service / Food Service
K38 Baja Grill
06.2022 - 08.2022
Customer Service / Food Service
Kornerstone Bistro
06.2017 - 06.2018
Administrative Assistant (Part-Time to Full-Time)
Leisure World Casual Furniture
06.2015 - Current
Bachelor of Science in Business Administration -
East Carolina University College of Business
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