Lawson McCool
Northport,AL
Summary
Experienced mental health professional with a strong background in providing therapeutic care and support to patients. Recognized for ability to effectively collaborate and adapt in dynamic healthcare settings. Committed to delivering compassionate care and creating a positive, team-oriented environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Resource Assistant, 1
University of Alabama
Tuscaloosa, Alabama
01.2025 - Current
- Assisted faculty with scheduling and coordinating academic events and meetings.
- Collaborated with staff to develop training materials for new resource assistants.
- Supported communication between departments to enhance workflow efficiency and coordination.
- Coordinated logistics for workshops and seminars, including setup and participant registration.
- Maintained accurate databases for tracking resources and student engagement activities.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Maintained personnel records in accordance with legal requirements.
- Participated in departmental meetings to discuss strategies for improving employee engagement initiatives.
- Advised managers on best practices for managing their teams effectively.
Mental Health Technician
Bryce Mental Hospital
Tuscaloosa, AL
10.2022 - 12.2024
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patient and medical personnel.
- Charted on each patient daily.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Monitored patient behavior and reported changes to the clinical team.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Pipefitting Journeyman
Local 372
04.2014 - 01.2021
- Reduced downtime by consistently maintaining and repairing industrial piping systems.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Assisted with repairs to steam, drainage, and sewer lines.
Tech Sales Associate
Office Depot OfficeMax
06.2013 - 05.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided positive first impressions to welcome existing, new, and potential customers.
Security Member
Kami-Con Inc
02.2012 - 05.2014
- Streamlined communication processes among team members during critical incidents or emergencies for more coordinated efforts toward resolution.
- Enhanced overall safety by responding to emergency situations in a timely and efficient manner.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
iPhone Clinic
01.2013 - 06.2013
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded proactively and positively to rapid change.
Staff
Hooters
07.2011 - 01.2013
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with a variety of questions to foster exceptional customer service.
- Responded sensitively and competently to serviced customers with diverse cultural backgrounds.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Cashier
McDonald's
03.2009 - 07.2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Pipefitting and Welding -
Tuscaloosa Joint Apprenticeship Committee
Tuscaloosa, AL09-2019
Associate's - General Studies
Shelton State Community College
Tuscaloosa, AL12-2012
High School Diploma -
Tuscaloosa County High School
Northport, AL05-2011
Skills
- Pipefitting
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Crisis Intervention
- Behavioral Management
- Clinical Documentation
- Medication Administration
- Care Plan Development
- Mental Health First Aid
- Patient Assessment
- Problem solving
- Attention to detail
- Effective communication
- Adaptability
- Scheduling expertise
- Meeting coordination
- Monitoring
- Resource coordination
- Database management
Certification
- Nonviolent Crisis Intervention Training Certificate - Crisis Prevention Institute.
- Basic Life Support (BLS) Certification - American Heart Association.
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Deescalation Techniques Certificate – Various certified training organizations.
Personal Information
Authorized To Work: US for any employer
Languages
English
Timeline
Security Resource Assistant, 1
University of Alabama
01.2025 - Current
Mental Health Technician
Bryce Mental Hospital
10.2022 - 12.2024
Pipefitting Journeyman
Local 372
04.2014 - 01.2021
Tech Sales Associate
Office Depot OfficeMax
06.2013 - 05.2014
Customer Service Representative
iPhone Clinic
01.2013 - 06.2013
Security Member
Kami-Con Inc
02.2012 - 05.2014
Staff
Hooters
07.2011 - 01.2013
Cashier
McDonald's
03.2009 - 07.2011
Pipefitting and Welding -
Tuscaloosa Joint Apprenticeship Committee
Associate's - General Studies
Shelton State Community College
High School Diploma -
Tuscaloosa County High School