Summary
Overview
Work History
Education
Skills
Training
Volunteer Experience
Affiliations
Certification
Timeline
Generic

Lawson R. Lipford-Cruz

Bowie,MD

Summary

Innovative District Executive with proven leadership and strategic planning skills. Possess deep understanding of district operations, budget management, policy implementation, and team building to drive growth and efficiency. Demonstrated record of improving operational performance while ensuring alignment with organizational goals. Known for fostering positive relationships with stakeholders, influencing decision-making processes, and making significant contributions to overall business success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

District Executive

National Capital Area Council, Scouting America
Bethesda, MD
01.2023 - Current
  • Support recruitment, event planning, fundraising, volunteer recognition, training, and provide guidance to Scouting units.
  • Collaborate with adult volunteers and oversee achievement of training for their respective roles.
  • Provide service through regular communication with staff and volunteers.
  • Develop and manage budgets for Boy Scouts events, ensuring cost-effective planning and resource allocation.

Merchandising Specialist

Premium Retail Services
Annapolis, MD
01.2018 - 01.2022
  • Provide merchandising assistance to retailers by installing displays, assisting with product recalls, and uploading pictures and other relevant data, lead and direct team members on occasion.

Field Coordinator

Larry Hogan for Governor
Annapolis, MD
01.2018 - 12.2018
  • Reached out to potential volunteers for canvassing and phone banking as part of the campaign to reelect Governor Larry Hogan.
  • Organized and attended meetings with political candidates and staff.
  • Utilized PowerPoint to conduct training sessions for the Advantage CRM application.
  • Provided administrative assistance for colleagues by creating and scheduling campaign events through Event Brite.
  • Interpreted campaign data to optimize voter outreach strategies.

Provider Services Specialist (contract)

Child Care Aware of America
Arlington, VA
08.2016 - 03.2017
  • Assisted qualified providers in an administrative support role where I obtained subsidized fee assistance for child care for military families.
  • Accepted documents using Outlook and uploaded them to the provider’s file accordingly.
  • Answered inquiries from the providers, families, and sponsors by phone and through email regarding fee assistance.
  • Completed spreadsheet projects using Excel.
  • Coordinated with the payment department, family services and the background check department to ensure that military families were able to retain high quality, affordable child care whether they were deployed or active duty.

Enrollment Specialist/Maryland Health Connection (contract)

Maximus
Woodlawn, MD
03.2016 - 07.2016
  • Created user accounts for consumers using the Maryland Health Connection web site.
  • Entered enrollment eligibility and procedures for individuals and families via electronic file.
  • Assisted consumers with enrollment into Medicaid, Maryland Children’s Health Program (MCHP), or qualified health care plans using the Maryland Health Connection consumer and/or worker portal.
  • Responded to customer inquiries concerning health insurance, tracked online applications, and referred special format cases to the escalation department.

Central Station Monitor

Datawatch Systems
Bethesda, MD
07.2014 - 03.2016
  • Monitored and maintained off-site access control in a call center setting.
  • Operated various computer software and communication equipment to ensure continuous access control to corporate and private clients to safeguard against security breaches.
  • Prioritized and responded to emergency calls that included power outages, fire alarms, medical device failures, silent panic-alarms and duress situations using a computer-aided dispatch system.
  • Answered customer inquiries via email, and prepared reports as necessary.

Archive Project (temporary project)

W. Harrison Wellford
02.2015 - 03.2015
  • Organized and archived sensitive documents, speeches, and historical government and presidential memorabilia for W. Harrison Wellford, former advisor to President Carter, President Reagan, President Clinton and presidential candidate John Kerry, and current CEO of Wellford Energy.
  • Prepared two documents and organized files to be evaluated for submission to Harvard University.

Tutor

C2 Education
Bowie, MD
11.2011 - 05.2012
  • Provided aid to students with homework in a variety of subjects including mathematics, social studies and test taking techniques.
  • Proctored quizzes that aid students with their preparation for the SAT.

Staff Assistant Intern

Frederick Douglass Foundation
Washington, D.C.
10.2010 - 03.2011
  • Assisted in preparing reports, logs and records.
  • Acted as a liaison with staff members and the public.
  • Prepared general correspondence and information for meetings, upcoming events and activities.
  • Researched and analyzed historical election data to identify trends and inform campaign strategies.
  • Performed clerical duties, provided technical support, and entered necessary information into databases.
  • Edited and prepared promotional literature for distribution at Capitol Hill events.
  • Contributed to the goals of the organization by accomplishing assigned tasks.

Office Automation Clerk (paid internship)

U.S. Immigration and Naturalization Service
Washington, DC
12.2002 - 09.2003
  • Supported the Immigration Services Operation process by assisting Officers, managing correspondence, conducting courier services, providing customer support, processing documents, managing and maintaining files, reports, and information systems or databases.
  • Supported the Immigration Services Officers by prescreening various applications and submissions by customers for accuracy, completeness of initial supporting documentation, and eligibility for benefits.
  • Initiated security checks in accordance with all applicable laws and policies.
  • Opened, sorted, and distributed all incoming mail, and maintained logs of all mail received and processed.
  • Responded to inquiries using various databases, electronic systems and reports.
  • Created physical and electronic case files, filed documents into case files and performed file audits.
  • Monitored systems to ensure that they have current case status, including incoming inquiries.
  • Performed complex office automation duties requiring different approaches and methods from assignment to assignment.
  • Utilized Word, Excel, and proprietary software.

Education

Bachelor of Arts - Humanities

The Ohio State University
Columbus, OH
12.2009

Skills

  • MS Office Suite
  • Black Pug Software and Blackbaud CRM
  • Budget management
  • Customer relationship management
  • Team leadership and public speaking
  • Decision making and multitasking
  • Administration and reporting
  • Problem solving

Training

The Leadership Institute, specialized training for public speaking and televised interviews.

Volunteer Experience

Museum Cataloger, The Smithsonian National Museum of Natural History, 10th Street and Constitution Avenue, NW, Washington, D.C., 03/17 to 07/18, Assisted with cataloging invertebrates and other scientific specimens related to museum exhibits for the Smithsonian National Museum of Natural History., Tracked and updated database., Performed tasks as required alongside biologists and researchers in the museum.

Affiliations

  • Former Division I NCAA Varsity Athlete (Wrestling)

Certification

  • Commissioning: District Operations Basic
  • The Leadership Institute: Specialized training for public speaking and televised interviews.

Timeline

District Executive

National Capital Area Council, Scouting America
01.2023 - Current

Merchandising Specialist

Premium Retail Services
01.2018 - 01.2022

Field Coordinator

Larry Hogan for Governor
01.2018 - 12.2018

Provider Services Specialist (contract)

Child Care Aware of America
08.2016 - 03.2017

Enrollment Specialist/Maryland Health Connection (contract)

Maximus
03.2016 - 07.2016

Archive Project (temporary project)

W. Harrison Wellford
02.2015 - 03.2015

Central Station Monitor

Datawatch Systems
07.2014 - 03.2016

Tutor

C2 Education
11.2011 - 05.2012

Staff Assistant Intern

Frederick Douglass Foundation
10.2010 - 03.2011

Office Automation Clerk (paid internship)

U.S. Immigration and Naturalization Service
12.2002 - 09.2003

Bachelor of Arts - Humanities

The Ohio State University

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