Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

LaWunda Hunter

Victorville,CA

Summary

Skilled Senior Compliance and Safety Associate with expertise in hazard analysis and incident reporting. A champion of safety processes and procedures, known for building and leading talented teams.

Overview

30
30
years of professional experience
1
1
Certification

Work History

FC Associate 1

Amazon
San Bernardino, CA
02.2024 - Current
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Allocations Management Clerk

GXO/XPO Logistics
Perris, CA
12.2020 - 08.2024
  • Administered daily operations to ensure policies were adhered to and understood by the allocations staff.
  • Planned and executed floor and rack audits in collaboration with inbound and outbound management.
  • Ensure department is prepared for internal audits through analysis, quality assurance, and inventory statistics.
  • Successfully administered allocations staff for operations in compliance with current company policies and procedures.
  • Cultivated strong business relationships with the vendor to drive business development.
  • Administered departmental processes and entered data into computer systems accurately and efficiently.

Medical Biller and Coder

Eisner Pediatrics and Family Practice
Los Angeles
08.2000 - 08.2022
  • Developed an understanding of how various insurance plans process claims for reimbursement purposes.
  • Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
  • Responded promptly to requests from insurance companies regarding clarification on claim submissions.
  • Submitted claims to insurance companies electronically or by mail.
  • Assisted with the development of departmental policies related to charge capture processes and coding practices.
  • Performed daily audits on all bills submitted for accuracy and completeness.
  • Verified accuracy of patient information and insurance data in billing system.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
  • Ensured timely filing of all claims within established guidelines.
  • Prepared financial statements that summarize account activity over a period of time.
  • Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
  • Reviewed medical records to meet insurance company requirements.
  • Filed and submitted insurance claims.
  • Documented and filed patient data and medical records.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Set up patient charts and documented information in various company software.
  • Safeguarded medical records to maintain patient confidentiality.

Senior Compliance Associate

UPS Logistics
Mira Loma, CA
10.2017 - 12.2020
  • Conducted internal audits to assess the effectiveness of existing compliance procedures.
  • Reviewed and updated the compliance policies to ensure regulatory compliance.
  • Created reports outlining findings from investigations into potential violations.
  • Provided training and guidance to staff members on applicable laws and regulations.
  • Responded promptly to inquiries from external parties such as customers or regulators about company practices.
  • Participated in meetings with senior management to discuss current compliance issues.
  • Prepared presentations for executive level stakeholders on regulatory requirements impacting their business operations.
  • Developed strategies to prevent non-compliance with relevant laws, regulations, and standards.
  • Maintained up-to-date records of all activities related to compliance monitoring.
  • Analyzed data from various sources to identify patterns that may indicate a violation of rules or regulations.
  • Monitored the daily operations for potential non-compliance issues.
  • Provided advice and guidance on best practices for ensuring ongoing adherence with relevant rules and regulations.
  • Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
  • Established working relationships with regulatory agencies.
  • Developed systems to track and monitor compliance with regulatory requirements and internal policies.
  • Created and managed action plans to mitigate audit discoveries and compliance concerns.
  • Planned and executed compliance audits to check company policies, procedures and controls.

Stow Associate

Amazon
San Bernardino, CA
04.2017 - 06.2017
  • Maintained accurate inventory records by scanning bar codes for items received and shipped.
  • Adhered strictly to company policies related to health and safety guidelines.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Maintained accurate records of stowed items for inventory tracking purposes.
  • Worked flexible hours, including weekends and holidays, to meet warehouse demands.
  • Adapted to various storage techniques for different types of merchandise.
  • Participated in training sessions to learn new stowing methods and technologies.
  • Completed stowing tasks within given deadlines to meet operational goals.
  • Followed instructions from warehouse management software and systems.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Sorted product components on work tables to maintain maximum organization and productivity.

Director of After-School Programs

Boys and Girls Club of the Victor Valley
Adelanto, CA
03.2012 - 05.2015
  • Developed and implemented comprehensive after-school program curriculum.
  • Coordinated field trips and other special events such as guest speakers or performances that enhanced students' learning experiences.
  • Maintained detailed records of student attendance and performance for reporting purposes.
  • Established partnerships with local businesses to secure donations or sponsorships for the after-school program.
  • Encouraged positive relationships among students by organizing social activities outside regular class times.
  • Drafted reports detailing outcomes of programs activities throughout academic year.
  • Provided training sessions for instructors on classroom management techniques and strategies for working with children from diverse backgrounds.
  • Collaborated with school administrators to ensure successful implementation of the program in accordance with district policies.
  • Communicated with parents and fostered strong professional relationships.
  • Hired, mentored and monitored qualified childcare staff.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Created and updated records to document employee and participant information.
  • Resolved various situations to cultivate strong student and parent relationships.
  • Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
  • Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
  • Developed instructional methods and content for educational or student activity programs.
  • Planned and led professional development activities for teachers, administrators and support staff.
  • Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
  • Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
  • Recruited, hired and trained primary and supplemental teaching staff.

Hospice Aide

Odyssey Healthcare
Victorville
01.2011 - 03.2012
  • Provided emotional support to both patients and families during difficult times.
  • Provided companionship to patients while encouraging them to remain active within their limitations.
  • Participated in interdisciplinary team meetings regarding patient's plan of care.
  • Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
  • Maintained a safe environment for patient care through adherence to established safety guidelines and policies.
  • Compiled detailed documentation related to patient care services rendered.
  • Monitored vital signs including temperature, pulse rate and respiration rate.
  • Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
  • Coordinated with volunteers for additional support services when needed.
  • Ensured confidentiality of patient information at all times.
  • Conducted visits in accordance with agency policy adhering to all regulatory standards.
  • Supported grieving families by offering listening ear, compassion and kindness.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Phlebotomy Technician

Allied Health Professionals
Los Angeles , CA
06.2006 - 10.2006
  • Maintained cleanliness of work area throughout shift.
  • Processed specimens to ensure accurate results.
  • Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
  • Prepared paperwork for laboratory orders, including appropriate coding.
  • Conducted quality control checks on equipment regularly.
  • Adhered to HIPAA regulations while maintaining confidentiality of patient information.
  • Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
  • Performed venipuncture and skin puncture on patients of all ages.
  • Obtained specimens from adults, children, and infants for laboratory tests.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Verified patient identification prior to collection of specimens using two forms of ID verification.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Used multiple electronic medical software to conduct patient intakes and send correspondence.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Interacted with patients to gather and record data prior to blood draws.
  • Interviewed patients and documented details to update and file paperwork.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Prepared and packaged specimens for courier transport.
  • Entered patient information and test orders into computer systems accurately.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.

Medical Insurance Examiner

Kelly Scientific Resources
Woodland Hills, CA
10.2005 - 12.2005
  • Compiled detailed reports regarding patients' medical histories, diagnoses and treatments.
  • Interpreted complex medical terminology into layman's terms for non-medical personnel.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

Phlebotomist

Quest Diagnostics
Tarzana, CA
08.2002 - 08.2005
  • Provided excellent customer service while interacting with patients.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Calibrated equipment according to manufacturer specifications.
  • Processed samples accurately and efficiently.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Followed all safety protocols when handling hazardous materials.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed quality control tests on collected specimens.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Entered patient information and test orders into computer systems accurately.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Verified collection orders and communicated discrepancies to nurses.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Labeled blood vials with critical information like time of collection, date and patient name.

Merchandise Coordinator

Levitz Furniture
Huntington Beach
02.1995 - 11.1999
  • Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
  • Monitored shipments received from vendors to ensure accuracy of orders placed against invoices received.
  • Maintained product inventory and tracked stock levels to ensure accurate record keeping.
  • Created visual merchandising plans to maximize sales of products within designated areas of the store.
  • Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
  • Ordered merchandise from vendors based on customer preferences, market conditions and promotional campaigns.
  • Managed returns process by ensuring returns are properly documented, credited back to customers promptly and restocked as needed.
  • Evaluated current stock levels, identified slow-moving items, and recommended appropriate measures for clearance or disposal.
  • Collaborated with cross-functional teams to develop pricing strategies that meet business objectives.
  • Maintained accurate records of all incoming shipments and outgoing orders.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Identified labels, trends, and opportunities by sampling competitor shopping experiences.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Designed sales floor according to newest and most-sold products.
  • Compiled reports based on periodic competitive pricing shopping trips.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Increased sales through targeted merchandising plans and stocking of desirable inventory.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
  • Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.

Education

Certification - Quality Standards

Alison
Galway
05-2019

Certification - Quality Management

Alison
Galway
05-2019

Diploma/Certification - Medical Insurance Billing And Coding

Summit College
Colton, CA
12-2007

Medical Laboratory Scientist - Clinical Laboratory Science

American College
Redondo Beach, CA
03-2002

Skills

  • Warehouse Safety
  • Teamwork and Collaboration
  • Proficiency in Microsoft Office
  • Analytical Thinking
  • Time management abilities
  • Reports and Spreadsheets Generation
  • Regulatory Compliance
  • Warehouse support

Accomplishments

  • Medical Laboratory Technician
  • Phlebotomist
  • Medical Biller and Coder
  • Six Sigma Certified
  • Quality Management Certified
  • Experienced in Warehouse Compliance and Safety

Certification

  • Quality Standards Certification (1343-13909449 ) Issued 24th May 2019
  • Quality Management Certification (1340-13909449 ) Issued 24th May 2019
  • Abstracting Codes from ICD-9CM and CPT Books and Using Medi-Soft for Medical Billing Issued 20th December 2007
  • Certified Phlebotomy Technician 1 Issued 23rd April 2005
  • National Certified Phlebotomy Technician ( ID Number 1844-405-566) Issued 23rd April 2005

Languages

English
Professional

Affiliations

  • Singing
  • Baking
  • Interior Design
  • Dancing

References

References available upon request.

Timeline

FC Associate 1

Amazon
02.2024 - Current

Allocations Management Clerk

GXO/XPO Logistics
12.2020 - 08.2024

Senior Compliance Associate

UPS Logistics
10.2017 - 12.2020

Stow Associate

Amazon
04.2017 - 06.2017

Director of After-School Programs

Boys and Girls Club of the Victor Valley
03.2012 - 05.2015

Hospice Aide

Odyssey Healthcare
01.2011 - 03.2012

Phlebotomy Technician

Allied Health Professionals
06.2006 - 10.2006

Medical Insurance Examiner

Kelly Scientific Resources
10.2005 - 12.2005

Phlebotomist

Quest Diagnostics
08.2002 - 08.2005

Medical Biller and Coder

Eisner Pediatrics and Family Practice
08.2000 - 08.2022

Merchandise Coordinator

Levitz Furniture
02.1995 - 11.1999

Certification - Quality Standards

Alison

Certification - Quality Management

Alison

Diploma/Certification - Medical Insurance Billing And Coding

Summit College

Medical Laboratory Scientist - Clinical Laboratory Science

American College

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LaWunda Hunter