Laxavia West
Houston
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Home Care Provider
Kyndall Kares
Houston
04.2025 - 08.2025
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Collaborated with healthcare professionals to coordinate client care services.
- Provided companionship and emotional support to enhance client well-being.
- Adapted care strategies based on individual client needs and preferences.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Customer Service Representative
Apple Support
Houston
12.2024 - 04.2025
- Resolved customer complaints through effective problem-solving techniques.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Home Care Provider
Perfect Touch Home Health Care
Sugar Land
08.2024 - 03.2025
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and changes in health status accurately.
- Collaborated with healthcare professionals to coordinate client care services.
- Provided companionship and emotional support to enhance client well-being.
- Adapted care strategies based on individual client needs and preferences.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Improved patient outlook and daily living through compassionate care.
Customer Service Specialist
Public Storage
Houston
04.2023 - 10.2024
- Assisted customers with rental inquiries and account management.
- Processed payments and updated customer information in the system.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to support daily operational needs.
- Educated customers on storage policies, procedures, and insurance options.
- Utilized software tools to track inventory and manage customer records.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
N/A - Nursing LVN
Houston Community College
Houston, TX 08.2025 - 08.2025
Kipp Sunny Side
Houston, TxSkills
- Patient care
- Medication administration
- Client assessment
- Health documentation
- Interpersonal communication
- Time management
- Team collaboration
- Relationship building
- Verbal and written communication
- Customer satisfaction measurement
- Problem resolution
- Customer service
- Emotional support
- Creative problem solving
- Computer proficiency
- Service upselling
- Sales expertise
- CRM software proficiency
- Data entry
- Document control
- Office equipment proficiency
- Microsoft Office Suite
- Active listening
- Account management
- Software CRM system proficiency
- Call management
- Multi-line phone talent
- Research
- Minute taking
- Technical support
- POS systems expert
- Strong teamwork
- Microsoft PowerPoint
- Problem-solving
- Inbound and outbound calling
- Professional telephone demeanor
- Conflict resolution
- Multitasking and organization
- Documentation
- Adaptive team player
- Empathy and patience
- Positive and professional
- Data collection
Certification
- CNA Certification
Timeline
N/A - Nursing LVN
Houston Community College
08.2025 - 08.2025
Home Care Provider
Kyndall Kares
04.2025 - 08.2025
Customer Service Representative
Apple Support
12.2024 - 04.2025
Home Care Provider
Perfect Touch Home Health Care
08.2024 - 03.2025
Customer Service Specialist
Public Storage
04.2023 - 10.2024
Kipp Sunny Side