Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
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Laxmikanth Merla

Jersey City,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

TECHNICAL ENGINEER

Movate (google client)
Hyderabad, TG
04.2022 - 07.2023
  • Provided secondary training to personnel struggling with technological tools and systems
  • Executed troubleshooting and server support in both in-person and remote situations
  • Maintained service schedule for software and hardware
  • Responsible to research, diagnose, troubleshoot, and resolve in accurate issues and timely manner
  • Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments
  • Provided technical support in both on-site and telephone consultations
  • Trained and mentored junior engineers, providing guidance and direction.

Education

Bachelor's in computer science - Computer Science

Godavari Institute of Engineering And Technology
11-2020

Master of Science - Management Information Systems

New Jersey Institute of Technology
Newark, NJ

Skills

  • C
  • Java
  • Salesforce
  • Networking
  • ticketing tools
  • photoshop
  • Technical Support
  • System Upgrade Design
  • Web development
  • Network Administration
  • Troubleshooting and resolution
  • User interface design
  • Information Security
  • python basic

Certification

Salesforce Administrator Certification

-Demonstrated expertise in managing Salesforce platforms, including user management, data security, automation, and customization of Salesforce objects.

- Proficient in designing and implementing workflows, process automations, and dashboards to optimize business processes.

- Skilled in managing data import/export tools, generating custom reports, and creating insightful dashboards for data-driven decision-making.

- Knowledgeable in best practices for maintaining system health, including platform updates and security protocols.

- Ability to support user training and provide ongoing platform support to enhance user adoption and maximize platform capabilities.

Languages

English
Full Professional

Accomplishments

Highflyer Award :
Awarded for consistently maintaining zero desaturations (no desats) and delivering high-quality production. Recognized for exceptional attention to detail, ensuring compliance with quality standards, and achieving optimal performance without compromising on efficiency.

Spot Award :
Recognized for outstanding contributions and exceptional performance in real-time scenarios. Awarded for demonstrating initiative, delivering results above expectations, and making a significant positive impact on team objectives.

Timeline

TECHNICAL ENGINEER

Movate (google client)
04.2022 - 07.2023

Bachelor's in computer science - Computer Science

Godavari Institute of Engineering And Technology

Master of Science - Management Information Systems

New Jersey Institute of Technology

Salesforce Administrator Certification

-Demonstrated expertise in managing Salesforce platforms, including user management, data security, automation, and customization of Salesforce objects.

- Proficient in designing and implementing workflows, process automations, and dashboards to optimize business processes.

- Skilled in managing data import/export tools, generating custom reports, and creating insightful dashboards for data-driven decision-making.

- Knowledgeable in best practices for maintaining system health, including platform updates and security protocols.

- Ability to support user training and provide ongoing platform support to enhance user adoption and maximize platform capabilities.

Laxmikanth Merla