LAY-HOON SONG
Project Manager/Business Analyst
Dublin,CA
Summary
Project management professional with significant expertise in delivering high-impact projects in diverse environments. Skilled in driving effective plans and ensuring quality outcomes. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, organizational skills, can-do attitude, project closure, leadership, and effective communication.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Manager/Sr. Business Analyst
Oracle Americas Inc.
02.2010 - 11.2025
- Successfully managed multiple projects by prioritizing tasks according to urgency and resource availability.
- Facilitated training sessions for team members, promoting skill development and knowledge sharing.
- Met project deadlines without sacrificing build quality or team burnout.
- Foster open and effective communication among team members for efficient collaboration and trust building.
- Developed strong relationships with stakeholders through regular status updates.
- Led process mapping initiatives, resulting in optimized workflows.
- Led cross-functional teams to implement identify process improvements initiatives and drive efficiency across business units.
- Some of the prominent achievements are:.
- Implemented automation of credit check process, resulting in reducing the turnaround time from two days to minutes. It also assisted collections processes by reducing the amount of unpaid invoices.
- Implemented automation of export screening process, in adherence to US export compliance, thus reducing risk exposure.
- Drove customer data clean up project, reducing bad data by 90% within 5 months.
- Authored the BRD and performed trial testing of PO receipt automation project, which embeds Machine Learning capability.
- I also managed the overall project release schedule for my team, ensuring all tasks were well-paced and deliverables completed in a timely fashion.
OPAL Board Membership Officer & Pleasanton Chapter Lead
Oracle Americas Inc. - OPAL (Oracle Professional Asian Leadership) ERG
09.2018 - 09.2025
- Setup the foundational structure of membership office. Had increased overall membership exceeding the 10% goal annually.
- Initiated Mentor Circle program that had run for 7 cycles.
- Designed a new Mentor-by-Topic program.
- Built the Pleasanton chapter growing from 20 members to 1,400 members.
- Facilitated workshops, cultural and networking events to foster community among diverse professionals.
- Collaborated with leadership teams to align ERG goals with corporate diversity objectives.
Sr. Global Business Analyst
Sun Microsystems Inc.
03.2003 - 02.2010
- Subject Matter Expert in Oracle 11i Install Base. I was a core team member of Install Base Data Governance Committee
- As project lead for serial number capture data manual cleanup initiative, I successfully lead the data clean up team in reducing the volume for bad data from 45,000 to 16,000 records within 16 months.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
APAC Business Analyst
Sun Microsystems Pte Ltd, Singapore
08.1998 - 03.2003
- Successfully implemented support contract applications in five countries within two years. Implementation included scope of process re-engineering and data migration. This resulted in improved turnaround time in generation of support contracts, shared and accurate data.
Technical Center Manager
Origin Technology Pte Ltd, Singapore (aka Atos)
04.1997 - 03.1998
- Within six months, I built an efficient helpdesk department, by leading operational initiatives to implement efficient service delivery processes for call management and escalations.
- Developed training programs and ensured product certification for staff, fostering professional growth and skill development.
- Efforts resulted in improving service response time by 50%.
Applications Manager
Binary Information Technologies Pte Ltd, Singapore
07.1992 - 04.1997
- Guided by SDLC methodology, I designed and implemented customized accounting and order management applications for several clients.
- My development and client engagement efforts secured large amount of revenue in product and maintenance sales.
Education
Bachelor - Business Administration
National University of Singapore
Post-Graduate Diploma - System Analysis
Singapore Polytechnic
Skills
- Project management
- Process management/BPR
- Risk management and Mitigation
- Requirements gathering/BRD
- Meeting facilitation
- Team Building
- Coaching and mentoring
- Conflict Management
Certification
- Certified in PRINCE2 Practitioner
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
OPAL Board Membership Officer & Pleasanton Chapter Lead
Oracle Americas Inc. - OPAL (Oracle Professional Asian Leadership) ERG
09.2018 - 09.2025
Project Manager/Sr. Business Analyst
Oracle Americas Inc.
02.2010 - 11.2025
Sr. Global Business Analyst
Sun Microsystems Inc.
03.2003 - 02.2010
APAC Business Analyst
Sun Microsystems Pte Ltd, Singapore
08.1998 - 03.2003
Technical Center Manager
Origin Technology Pte Ltd, Singapore (aka Atos)
04.1997 - 03.1998
Applications Manager
Binary Information Technologies Pte Ltd, Singapore
07.1992 - 04.1997
Post-Graduate Diploma - System Analysis
Singapore Polytechnic
Bachelor - Business Administration
National University of Singapore
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