LAY-HOON SONG
Project Manager/Business Analyst
Dublin,CA
Summary
Project management professional with significant expertise in delivering high-impact projects in diverse environments. Skilled in driving effective plans and ensuring quality outcomes. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, organizational skills, can-do attitude, project closure, leadership, and effective communication.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Manager/Sr. Business Analyst
Oracle Americas Inc.
Remote Employee
02.2010 - 11.2025
- Successfully managed multiple projects by prioritizing tasks according to urgency and resource availability.
- Facilitated training sessions for team members, promoting skill development and knowledge sharing.
- Met project deadlines without sacrificing build quality or team burnout.
- Foster open and effective communication among team members for efficient collaboration and trust building.
- Developed strong relationships with stakeholders through regular status updates.
- Led process mapping initiatives, resulting in optimized workflows.
- Led cross-functional teams to implement identify process improvements initiatives and drive efficiency across business units.
- Some of the prominent achievements are:.
- Implemented automation of credit check process, resulting in reducing the turnaround time from two days to minutes. It also assisted collections processes by reducing the amount of unpaid invoices.
- Implemented automation of export screening process, in adherence to US export compliance, thus reducing risk exposure.
- Drove customer data clean up project, reducing bad data by 90% within 5 months.
- Authored the BRD and performed trial testing of PO receipt automation project, which embeds Machine Learning capability.
- I also managed the overall project release schedule for my team, ensuring all tasks were well-paced and deliverables completed in a timely fashion.
OPAL Board Membership Officer & Pleasanton Chapter Lead
Oracle Americas Inc. - OPAL (Oracle Professional Asian Leadership) ERG
Remote Employee
09.2018 - 09.2025
- Setup the foundational structure of membership office. Had increased overall membership exceeding the 10% goal annually.
- Initiated Mentor Circle program that had run for 7 cycles.
- Designed a new Mentor-by-Topic program.
- Built the Pleasanton chapter growing from 20 members to 1,400 members.
- Facilitated workshops, cultural and networking events to foster community among diverse professionals.
- Collaborated with leadership teams to align ERG goals with corporate diversity objectives.
Sr. Global Business Analyst
Sun Microsystems Inc.
Santa Clara, CA
03.2003 - 02.2010
- Subject Matter Expert in Oracle 11i Install Base. I was a core team member of Install Base Data Governance Committee
- As project lead for serial number capture data manual cleanup initiative, I successfully lead the data clean up team in reducing the volume for bad data from 45,000 to 16,000 records within 16 months.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
APAC Business Analyst
Sun Microsystems Pte Ltd, Singapore
Singapore
08.1998 - 03.2003
- Successfully implemented support contract applications in five countries within two years. Implementation included scope of process re-engineering and data migration. This resulted in improved turnaround time in generation of support contracts, shared and accurate data.
Technical Center Manager
Origin Technology Pte Ltd, Singapore (aka Atos)
Singapore
04.1997 - 03.1998
- Within six months, I built an efficient helpdesk department, by leading operational initiatives to implement efficient service delivery processes for call management and escalations.
- Developed training programs and ensured product certification for staff, fostering professional growth and skill development.
- Efforts resulted in improving service response time by 50%.
Applications Manager
Binary Information Technologies Pte Ltd, Singapore
Singapore
07.1992 - 04.1997
- Guided by SDLC methodology, I designed and implemented customized accounting and order management applications for several clients.
- My development and client engagement efforts secured large amount of revenue in product and maintenance sales.
Education
Bachelor - Business Administration
National University of Singapore
Post-Graduate Diploma - System Analysis
Singapore Polytechnic
Skills
- Project management
- Process management/BPR
- Risk management and Mitigation
- Requirements gathering/BRD
- Meeting facilitation
- Team Building
- Coaching and mentoring
- Conflict Management
Certification
- Certified in PRINCE2 Practitioner
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
OPAL Board Membership Officer & Pleasanton Chapter Lead
Oracle Americas Inc. - OPAL (Oracle Professional Asian Leadership) ERG
09.2018 - 09.2025
Project Manager/Sr. Business Analyst
Oracle Americas Inc.
02.2010 - 11.2025
Sr. Global Business Analyst
Sun Microsystems Inc.
03.2003 - 02.2010
APAC Business Analyst
Sun Microsystems Pte Ltd, Singapore
08.1998 - 03.2003
Technical Center Manager
Origin Technology Pte Ltd, Singapore (aka Atos)
04.1997 - 03.1998
Applications Manager
Binary Information Technologies Pte Ltd, Singapore
07.1992 - 04.1997
Post-Graduate Diploma - System Analysis
Singapore Polytechnic
Bachelor - Business Administration
National University of Singapore