Summary
Overview
Work History
Education
Skills
Languages
Certification
REFERENCES
Timeline
Generic

Layah Tate

Stone Mountain,GA

Summary

Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trainer

Chick-fil-A
Decatur, Georgia
10.2022 - Current
  • Responsible for ensuring proper adherence to company policy and procedures in relation to sanitation, standards, and procedures, daily coaching, and development.
  • Design and develop training materials for new employees in the organization.
  • Work collaboratively across roles and with various stakeholders to deliver comprehensive, effective training sessions.
  • Help create effective and efficient workflows in the restaurant to improve guest satisfaction scores.

Assistant Baker/ Lead Clerk

Diamond Dust Cupcakes
Decatur, Georgia
01.2021 - 09.2022
  • Provided exceptional customer service by assisting customers with product selection, inquiries, and addressing complaints or concerns about product quality or availability.
  • Assisted in receiving and verifying product deliveries and maintaining accurate inventory records.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.

Team Lead

Chick-fil-A
Decatur, Georgia
01.2017 - 12.2021
  • Established positive relationships with customers through excellent customer service skills.
  • Evaluated employee performance on a regular basis using established criteria.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Organized and delegated various tasks to team members in order to maximize efficiency.

Administrative Intern

Expanding Minds
Atlanta, GA
01.2015 - 12.2016
  • Greeted, assisted, and directed all visitors in a courteous manner. Ensured all visitors and staff sign in and out on sign-in/out sheets.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

High School Diploma -

Dekalb School of Arts
Georgia
05-2017

Skills

  • Customer relationship management
  • Complaint resolution
  • Telephone etiquette
  • Good communication skills
  • Customer service
  • Customer relationship management (CRM)
  • POS Management
  • Microsoft Office
  • Payment processing
  • Multitasking and prioritization
  • Grammar
  • Resourceful
  • Task prioritization
  • Written communication
  • Supervision and leadership
  • Training initiatives
  • Feedback delivery

Languages

English
Full Professional

Certification

Andin Andwele

Diamond Dust Cupcakes / CEO

Phone: 404-918-2527

Email: Andweleandin@yahoo.com

Joe Engert

Chick-Fil-A / Operator

Phone: 404-759-4115

Email: Joe.Engert@gmail.com

Rosella Harris

CHOA / Practice Manager

Phone: 912-682-9942

Email: Rosella.Harris@choa.org

REFERENCES

  • .

Timeline

Trainer

Chick-fil-A
10.2022 - Current

Assistant Baker/ Lead Clerk

Diamond Dust Cupcakes
01.2021 - 09.2022

Team Lead

Chick-fil-A
01.2017 - 12.2021

Administrative Intern

Expanding Minds
01.2015 - 12.2016

High School Diploma -

Dekalb School of Arts

Similar Profiles

CREATE PROFILE
Layah Tate