Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Layal Saad

Dearborn

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Property Manager

Abro Property
02.2023 - Current
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.

Office Manager

Pelham Primary Care
01.2021 - 02.2023
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Personal Banker

Bank Audi
02.2018 - 01.2021
  • Activated new accounts and issued customer identification numbers.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Education

BBA - Business Management

Beirut Arab University
Beirut, Lebanon
05.2020

Skills

  • Property Inspections
  • Relationship Building
  • Exceptional oral and written communication skills
  • Sale and Rental Recordkeeping
  • Marketing and Advertising
  • Financial budgeting and reporting
  • Lease Renewals
  • Preparing property agreements
  • Decision-Making
  • Microsoft Office
  • Teamwork and Collaboration

Certification

IC3 Digital Literacy Certification Training - September 2019

Project Management Certification - May 2021

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Property Manager

Abro Property
02.2023 - Current

Office Manager

Pelham Primary Care
01.2021 - 02.2023

Personal Banker

Bank Audi
02.2018 - 01.2021

BBA - Business Management

Beirut Arab University

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Layal Saad