Layan Moussa
San Diego,CA
Summary
Compassionate healthcare support volunteer with an established background in diverse care environments, including direct customer support, administrative duties, and educational activities. Skilled in effective communication, patient care, and forming positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support, and work in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Emergency Department Volunteer
UC San Diego Health
San Diego, California
05.2025 - Current
- Assisted nursing staff with patient intake, documentation, and non-clinical support tasks.
- Communicated patients' needs effectively with healthcare professionals.
- Maintained cleanliness and organization of exam rooms; restocked supplies, and disposed of hazardous waste according to safety protocols.
- Transported blood and bodily fluid samples to the appropriate personnel.
- Completed training in emergency department protocols and procedures.
Program Aide
Extended Student Services
San Diego, California
11.2024 - 01.2026
- Supervised a group of students in grades TK–5 during after-school hours.
- Maintained records of student progress, attendance, and behavior.
- Communicated effectively with families regarding student progress and behavior.
- Provided homework assistance, monitored activities, and organized daily projects
- Applied conflict resolution skills to manage and resolve student conflicts.
- Participated in training sessions to learn best practices and procedures.
Cashier
Muslim Community Center Of San Diego - Mcc
San Diego, California
03.2023 - 04.2023
- Processed cash, credit, and debit transactions accurately during community events.
- Maintained a clean and organized checkout area.
- Collaborated with team members to ensure efficient event operations.
- Stocked merchandise and assisted with event setup as needed.
Education
Associate of Science - Public Health
San Diego Miramar College
San Diego, CA06-2026
High School Diploma -
Del Norte High School
San Diego06-2024
Skills
- Patient communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Healthcare ethics and confidentiality
- Multitasking in fast-paced environments
- Customer service
- Problem solving
Timeline
Emergency Department Volunteer
UC San Diego Health
05.2025 - Current
Program Aide
Extended Student Services
11.2024 - 01.2026
Cashier
Muslim Community Center Of San Diego - Mcc
03.2023 - 04.2023
Associate of Science - Public Health
San Diego Miramar College
High School Diploma -
Del Norte High School