Layce Heaton

• Supervised administrative facets of crisis shelter for adult survivors of domestic violence and sexual assault and their children.
• Partnered with Pinon Project's Nurturing Dads program to expand awareness and access to male clients needing services.
• Established and maintained relationships with key community partners such as police department, court advocates at district attorney's office, Pinon Project, and Indigenous Wellbriety Circle.
• Developed and implemented training programs for staff such as Neurobiology of Resilience via Southwest Trauma Training.
• Coordinated individual referrals to obtain community services such as housing, medical care and legal guidance as well as advocate for client needs and resolve roadblocks.
• Conducted community workshops to promote different programs and educate public on available services such as weekly Healthy Relationship classes at Pinon Project.
• Updated executive director on status of issues and kept appropriate records to apprise on-coming shifts of status as well.

• Answered crisis calls, provided crisis intervention services to clients in emergency situations, directed victims to appropriate resources, performed intakes, or aided in safety planning.
• Collaborated with other professionals such as counselors and victim's advocates to plan and coordinate support for clients.
• Administered needs assessments to identify clients' crisis level for Housing Solutions and Renew's procedural data needs.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Participated in professional development and cross training opportunities to expand skills.

• Significantly increased profits, customer relations and community volunteer involvement over three year time span.
• Managed store employees, volunteers and clients successfully in fast-paced environment through proactive communication and positive feedback.
• Launched team engagement, gender diversity and cultural programs that increased operational quality through SER's program and community service volunteers.
• Supervised operations at front counter, answering questions regarding items and interacted well with customers to build connections and nurture relationships.
• Upheld and communicated Renew's mission,programs and standards to team members for optimal community engagement.
• Reported issues to higher management with great detail.

• Rebranded and developed ladies' Western fashion line that was featured in publications such as Cowboys, Western Horse and Gun, Zumag, Celebrate and was invited by Netflix to be featured in premiere of movie Godless.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• 3.0 GPA

Unfinished Masters