Layce Murray
Reading,PA
Summary
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have a passion for organization and planning with a strong ability to build, lead, and develop others. I'm looking to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, all to grow and develop a successful team.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Petsmart Distribution Center
05.2018 - Current
- Recognized as Leader of the Quarter FY2021 and FY2022
- Leads team of 25-30 associates
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Monitors labor to align with building goals
- Oversees all aspects of the receiving department
- Works directly with analysts and carriers to schedule/unload/promptly receive in shipments
- Strong focus on safety and cleanliness standards
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Strength in driving operational metrics, labor planning, and reporting
Store Manager
Starbucks Coffee
02.2014 - 05.2018
- Manager of the Quarter - FY17 Q3
- Recruiting, hiring, and training of all new employees
- Ongoing multi store management since April 2017
- Training store manager - successfully trained 5 new store managers since March 2017
- Responsible for all operational aspects of a high-volume drive-thru store
- Payroll, scheduling, inventory, partner development, profit and loss analysis, short term and long term planning
- Average weekly sales of 41k with positive comps Q1 4.3% Q4 7.4% Q3 12.6% Q2 5.5%
- Oversees staff of 30-35 employees
- Supporting area's district managers to impact stores outside of my own district
- PA lead for Women's Development Network.
Membership Advocate
Diamond Credit Union
01.2013 - 02.2014
- Assisting members with account maintenance
- Cross-selling products based on member needs
- Understanding of banking regulations and full knowledge of financial products.
Education
Bachelor's Degree in Business Management - Business Management
Liberty University
01.2014
Skills
- Profit & loss
- Sales
- Customer service
- Restaurant experience
- Store management
- Recruiting
- Payroll
- Microsoft Excel
- Communication skills
- Operations Management
- Warehouse Operations
- Performance monitoring
- Microsoft Office
- Team Leadership
- Organizational skills
- Team management
- Warehouse management system
Timeline
Operations Supervisor
Petsmart Distribution Center
05.2018 - Current
Store Manager
Starbucks Coffee
02.2014 - 05.2018
Membership Advocate
Diamond Credit Union
01.2013 - 02.2014
Bachelor's Degree in Business Management - Business Management
Liberty University