Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laycee Evans

Houston

Summary

Im A Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Northwest Registered Agent
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

ICU Unit Secretary

HCA Houston Healthcare West
11.2017 - 07.2024
  • Answering/Screening Calls
  • Greeting visitors
  • Printing/filing documents
  • Creating Physical patient charts
  • Answering Call lights
  • Assisting with transporting patients.


Administrative assistant

Flourish Home Health Care
06.2013 - 11.2017
  • Maintain medical records
  • Managing telephone and written communications
  • Updating and organizing medical records, including electronic health records
  • Medical Office Procedures With Software Applications

Administrative assistant

Abbis Care Team
04.2013 - 06.2013
  • Answering, Greeting, And Transferring All Phone Calls
  • Operating A Computer System And Companies Software
  • Making Clear Visible Copies, And Faxing Paperwork
  • Filing Documents And Creating Patient Charts

Cashier

Fiesta Mart
03.2012 - 09.2012
  • Count Money, Give change And Issue Receipt For Funds Received
  • Balance Cash Drawer And Receipts
  • Assist Customers in Locating Specific items
  • Calculate Discount

Education

Medical Administrative Assistant -

Everest Institute
Houston, Texas
05.2013

High School Diploma -

Elsik High School
Houston, Texas
06.2011

Skills

  • Medical General Office
  • Patient Reception Techniques
  • Medical Records Management
  • Bookkeeping & Filing
  • Patient Scheduling
  • Customer service
  • Medical Terminology & Human Anatomy
  • Active listening
  • Faxing
  • Critical thinking
  • Making Copies
  • Data entry
  • Answering Phones
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

Northwest Registered Agent
07.2024 - Current

ICU Unit Secretary

HCA Houston Healthcare West
11.2017 - 07.2024

Administrative assistant

Flourish Home Health Care
06.2013 - 11.2017

Administrative assistant

Abbis Care Team
04.2013 - 06.2013

Cashier

Fiesta Mart
03.2012 - 09.2012

High School Diploma -

Elsik High School

Medical Administrative Assistant -

Everest Institute