Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Motivated Housekeeper with 6 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Layci McCuien
Summary
Overview
5
years of professional experience
Work History
Service Plus
Housekeeper
01.2020 - 09.2021
Job overview
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Polished fixtures to achieve professional shine and appearance.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Dollar General
Customer Service Associate
01.2017 - 04.2019
Job overview
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Informed customers about special promotions and provided detailed information for various products.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Wimberley Subs And Salads
Kitchen Hand
01.2017 - 11.2018
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Monitored food temperature, discarding items not stored correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained high personal grooming standards and uniform presentation.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed food safety practices and sanitation guidelines.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Removed trash and cleaned kitchen garbage containers.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Cleaned and maintained work areas, equipment and utensils.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Clare PioneerClare, MI
High School Diploma
10.2022
University Overview
Skills
- Ironing Clothing
- Folding Clean Laundry
- Dusting Furniture
- Interior and Exterior Cleaning
- Stocking Bathrooms
- Writing
- Active Listening
- Cleaning Bathrooms
- Cleaning and Maintenance
- Dish Preparation
- Wash Windows
- Greet Guests
- Kitchen Sanitizing
- Kitchen Cleaning and Dishwashing
- Blink
- Judgment and Decision-Making
- Towel Folding
- Housekeeping
- Guest Service and Support
- Reading Comprehension
- Vacuuming and Sweeping
- Bed Making
Additional Information
Additional Information
i have a lot of positive vibes to spread, i love art and music. i am an aspiring tattoo artist and hard working single mother.
Timeline
Housekeeper
Service Plus
01.2020 - 09.2021
Customer Service Associate
Dollar General
01.2017 - 04.2019
Kitchen Hand
Wimberley Subs And Salads
01.2017 - 11.2018
Clare Pioneer
High School Diploma
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