Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Layfette Fletcher II

Midwest City

Summary

Dynamic customer service professional with a proven track record at Indoor Soccer Arenas, excelling in complaint resolution and strategic sales. Successfully mentored new hires at Taco Bell, enhancing team productivity and fostering a collaborative environment. Skilled in report generation and stress management, consistently achieving high client satisfaction rates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Indoor Soccer Areanas
01.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.

Trainer

Taco Bell
06.2021 - 09.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.

Education

No Degree - Police Science

Oklahoma State University Oklahoma City
Oklahoma City, OK
05-2027

Skills

  • Complaint resolution
  • Account updating
  • Report generation
  • Call management
  • Negotiation strategies
  • Problem resolution
  • Strategic sales
  • Stress management
  • In-store support

Certification

  • Food Handler, Indoor Soccer Arenas - Jul. 2025-Present

Timeline

Customer Service Representative

Indoor Soccer Areanas
01.2024 - Current

Trainer

Taco Bell
06.2021 - 09.2024

No Degree - Police Science

Oklahoma State University Oklahoma City

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