Layia King
Katy
Summary
Driven professional with a proven track record, enhancing team productivity and customer satisfaction through effective communication and project management tools. Skilled in cash handling, customer service and leadership, adept at fostering client relationships and mentoring teams towards achieving company goals. Demonstrated ability to streamline operations and exceed service expectations, embodying teamwork and organizational excellence while maintaining company standards in all areas.
Overview
6
6
years of professional experience
Work History
SHSU Pre-Dental Society President/Vice President
Sam Houston State University
04.2020 - Current
- Led staff planning initiatives accounting for needs of employees and culture of organization.
- Reviewed systems in place to manage internal controls of all financial activities and contributed strategic planning.
- Maintained an inclusive working relationship with the Board of Directors, staff, partners, and members, emphasizing open dialogue, complete transparency, and professional rapport.
- Managed calendars and scheduling for customer orders. Scheduled and coordinated meetings, prepared agendas and materials, and took minutes.
Store Associate
Aldi
04.2022 - 06.2024
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Lifted, stacked and transported boxes weighing up to 70 pounds.
Team Member
Chick-Fil-A
12.2018 - 04.2020
- Worked several different stations each month to provide optimal coverage and meet production goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Took on additional job duties, including doubling task and assisting others during unexpected backlog, resulting in meeting project target date.
Education
Bachelor of Science - Biology/Pre-Dental
Sam Houston State University
Huntsville, TX05.2025
High School Diploma -
Tompkins High School
Katy, TX06.2020
Skills
- Safety Understanding
- Sales
- Cleaning
- Guest Services
- Client Needs Assessment
- Organization
- Product Sales
- Cash Handling
- Teamwork
- Leadership
Timeline
Store Associate
Aldi
04.2022 - 06.2024
SHSU Pre-Dental Society President/Vice President
Sam Houston State University
04.2020 - Current
Team Member
Chick-Fil-A
12.2018 - 04.2020
Bachelor of Science - Biology/Pre-Dental
Sam Houston State University
High School Diploma -
Tompkins High School
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