Portrait painting/drawing
Layl Efird
DeLand,FL
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Vernis And Bowling Attorneys
Deland, FL
08.2021 - 03.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered over 50 phone calls promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversaw inventory materials monitoring, requisitions and supply restocking.
Bartender Supervisor
Aunt Katie's Welcome To Breakfast
Pensacola, Florida
02.2020 - 06.2021
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail menu items for seasonal offerings.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.
Customer Service Representative
Abeka.org
Pensacola, Florida
06.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered over 100 product and service questions per day, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Assistant Teacher
Circle C Ranch
Tampa, Florida
06.2018 - 06.2019
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Worked with anywhere from 30-50 kids per day.
Education
Some College (No Degree) - Studio Arts
Pensacola Christian College
Pensacola, FL 06.2019 - 02.2021
Some College (No Degree) - Youth Ministries
Heartland Bible Baptist College
Oklahoma City, OK 08.2017 - 06.2018
High School Diploma -
T.R. Robinson High School
Tampa, FL 08.2014 - 05.2017
Skills
Office administration
undefinedInterests
Reading
Volunteering in my church
Studio Art
I went to school for a few years for a studio art degree. About halfway through my degree I got married and had to move away, shortly stopping my progression in the field. I still draw and do art daily, and I am planning on doing online school to finish the rest of my degree and hopefully become an art teacher someday.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Vernis And Bowling Attorneys
08.2021 - 03.2022
Bartender Supervisor
Aunt Katie's Welcome To Breakfast
02.2020 - 06.2021
Customer Service Representative
Abeka.org
06.2019 - 09.2019
Some College (No Degree) - Studio Arts
Pensacola Christian College
06.2019 - 02.2021
Assistant Teacher
Circle C Ranch
06.2018 - 06.2019
Some College (No Degree) - Youth Ministries
Heartland Bible Baptist College
08.2017 - 06.2018
High School Diploma -
T.R. Robinson High School
08.2014 - 05.2017
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