LAYLA ABU-KAFF

As the sole Arabic speaker at my dealership, I assist Arabic-speaking customers to ensure a seamless car purchsase experience. I support the sales team with paperwork and inventory management, adeptly handling incoming phone calls and directing them to the appropriate departments. Additionally, I coordinate dealer trades for new vehicles and arrange transportation for both new and pre-owned cars. My strong organizational skills enable me to manage stock inventory effectively and promptly update the system with new car arrivals. I also provide valuable assistance to customers by addressing their inquiries related to license plates. Transferred from Audi Sugar Land to Mercedes Benz of West Houston.

In my dynamic role, I provided vital support to the customer service, finance, and delivery fulfillment departments. I processed applications for financing, ordered furniture, entered invoices into QuickBooks, and recorded payments. Additionally, I managed the company’s social media accounts and undertook various tasks as needed. By analyzing financial data, I identified areas for improvement and implemented targeted strategies to enhance profitability. I also optimized resource allocation by prioritizing high-value projects based on their potential impact on organizational goals.

Assisted with keeping financial records updated, preparing reports, entering data into QuickBooks. Assisted with HR duties such as maintaining employee records and updating information

I took orders and prepared coffee, tea, and other drinks to customer specifications, while operating cash registers and credit card machines. I actively fielded customer complaints and questions, promoting a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. I handled complaints professionally, resolving issues quickly to ensure customer satisfaction and foster loyalty. Additionally, I maintained regular attendance and punctuality, effectively managing my time to balance front-of-house tasks with back-of-house responsibilities during busy periods.