Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic

Layla Allen

Summary

Throughout my tenure in customer service, I have honed essential operational skills acquired in dynamic business settings, particularly in areas such as data analysis, process optimization, and sales management. My proficiency lies in refining processes and driving operational effectiveness, enabling me to apply these strengths across diverse fields.

I have demonstrated adaptability and excellence in various environments, contributing significantly to organizational success. My strong foundation in business principles, coupled with a keen interest in operational optimization, has equipped me with a quick learning capacity and the ability to grasp business methodologies. I possess critical thinking and data analysis skills, enabling me to enhance performance effectively.

I am prepared to leverage my problem-solving and analytical abilities in a Business Operations, Strategy role, and Retail sales position. I possess strong analytical, communication, and collaborative skills, with a proven track record of rapid adaptation to diverse environments. I am eager to contribute to team success and further develop my professional skills.

I maintain a positive attitude and commitment to continuous learning and growth. My versatile skills in project management, problem-solving, and collaboration provide a fresh perspective and unwavering commitment to quality and success.

Recognized for my adaptability and proactive approach in delivering effective solutions, I am a detail-oriented individual with exceptional communication and project management abilities.

I have demonstrated the capacity to handle multiple tasks efficiently and effectively in fast-paced environments. Furthermore, I am recognized for my proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
Detroit
03.2022 - 08.2024
  • Supervised daily operations and ensured smooth workflow during busy shifts.
  • Trained new baristas in beverage preparation and customer service techniques.
  • Managed inventory levels and placed orders for essential supplies as needed.
  • Resolved customer complaints promptly to maintain a positive experience.
  • Scheduled staff shifts and coordinated team coverage for peak hours.
  • Monitored equipment performance and reported maintenance issues to management.
  • Promoted a clean and organized workspace to enhance efficiency and safety.
  • Collaborated with management to implement new promotional menu items effectively.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints in a polite and professional manner.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Adhered to company policies regarding break times for employees.
  • Ordered products from suppliers when inventory was low or out of stock.
  • Encouraged baristas to suggest creative ideas for improving customer experience.
  • Received payments from customers and returned correct change when necessary.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Assisted management in developing training materials for new employees.
  • Scheduled staff shifts according to business needs.
  • Assisted customers in selecting beverages based on their preferences.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Ensured compliance with health department regulations related to food handling practices.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Supported highest standards of conduct and service to support company reputation.
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
  • Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
  • Established and adjusted ordering parameters to manage inventory.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
  • Supervised daily operations, maintaining high standards of cleanliness and organization.
  • Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.

Hostess

Olive Garden
Mount Pleasant
04.2023 - 07.2024
  • Executed calm management of high-pressure situations, successfully coordinating large parties or unforeseen events during peak hours.
  • Clarified customer queries about business hours, seating availability, and menu offerings.
  • Managed reservations and to-go orders via phone, addressed customer inquiries, and communicated accurate wait times.
  • Promoted business loyalty by fostering positive customer relationships.
  • Aided customers with order delivery by transporting extra trays and serving dishes
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Orchestrated partnership between service and kitchen teams to efficiently fulfill guest needs and resolve conflicts.
  • Trained to proficiently manage various restaurant roles, including bar, kitchen, and to-go stations.
  • Managed opening and closing of seating areas according to guest attendance
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Attended to customers with a warm greeting upon arrival and ensured a friendly presence throughout dining experience.
  • Streamlined check-in processes, reducing wait times for guests.
  • Responded to phone inquiries for order placement, information dissemination, and reservation documentation.
  • Performed daily side tasks and ensured timely completion of opening and closing duties
  • Managed, stocked, and sanitized front lobby, enhancing overall ambiance during shifts.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Deployed table rotation system to optimize server workload distribution, elevating service quality
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Assisted front of house staff in relocating tables and adjusting seating configurations to meet needs of groups with unique requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations via phone and walk-in, aligning scheduling demands with kitchen output to prevent overbooking.
  • Managed seating area and assessed restrooms frequently to uphold spotless environment.
  • Coordinated reservation systems to facilitate walk-in guest accommodations and shorten wait times.
  • Processed initial drink orders and communicated details to wait staff
  • Entered orders accurately into POS terminal, segmented bills and managed payment transactions.
  • Maintained server reliability through table checks and item retrieval for guests.
  • Organized seating arrangements based on guest preferences and available tables.
  • Organized seating arrangements for large gatherings and secured high chairs for children.

Retail Associate

Nordstrom
Troy
02.2020 - 11.2022
  • Optimized merchandise displays to create a visually appealing store environment.
  • Supported customers during product selection and ensured superior service.
  • Executed accurate transaction handling through point-of-sale systems.
  • Supplied shelves and coordinated inventory layout to improve product availability.
  • Managed customer inquiries and provided timely and effective solutions.
  • Coordinated with team members to foster an enjoyable shopping atmosphere.
  • Instructed new associates on adherence to store policies and delivery of customer service standards.
  • Monitored sales floor to ensure safe and secure shopping environment.
  • Supported execution of special projects such as redesigning store layout and introducing new products.
  • Responded to questions about ongoing promotions and effectively managed issues per store policies.
  • Addressed customer complaints with professionalism and efficiency.
  • Supported customers through phone communication regarding store operations, products, promotions, and orders.
  • Processed returns and exchanges following established company guidelines.
  • Engaged in promotional activities, including display setup and marketing material distribution.
  • Engaged customers in in-store activities and promotions to drive new business and enhance loyalty.
  • Participated in team meetings to review sales goals and upcoming promotions.
  • Implemented loss prevention strategies, reducing theft incidence

Business Operations Intern

Rocket Mortgage
Detroit
01.2021 - 04.2022
  • Facilitated development of targeted presentation materials.
  • Contributed to development of operational workflows and user role configurations.
  • Acquired extensive exposure to diverse business aspects, including finance, marketing, and human resources.
  • Participated in project management activities, assisting in the planning, execution, and monitoring of key initiatives.
  • Facilitated communication between departments, fostering a collaborative environment that supported business objectives.
  • Applied problem-solving skills to address challenges faced during daily operations promptly.
  • Increased team productivity by optimizing resource allocation and task prioritization.
  • Participated in cross-functional team-building activities.
  • Collected, arranged, and input information into the database system.
  • Ensured overall safe work environment through implementation of employee training programs and rigorous enforcement of safety procedures.
  • Compiled, arranged, and input data into digital database.
  • Cultivated strong relationships with internal stakeholders through active participation in team meetings and demonstration of commitment to collaborative efforts on shared objectives.
  • Supported the implementation of new software systems, contributing to enhanced business operations and data accuracy.
  • Formulated and maintained project plans, timelines, and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Trained staff on organizational mission and goals to empower employees toward success
  • Performed consistent assessments of operations, recognizing opportunities for advancement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Elevated customer experience by providing exceptional services and resolving issues effectively.
  • Evaluated company expenditures and constructed financial models.
  • Partnered with human resources to strengthen employee management and improve organizational planning.
  • Formulated strategies to propose solutions addressing issues related to efficiency, costs, or profits.
  • Deployed strategies to capitalize on new opportunities.
  • Analyzed industry trends to guide strategic decision-making
  • Designed training materials enhancing effectiveness of onboarding process for new team members.
  • Developed and submitted reports on industry trends, urging managers to devise business plans.

Education

High School Diploma -

Davis Aerospace Technical High School
Detroit, MI
06.2022

Some College (No Degree) - Behavioral Sciences

Central Michigan University
Mount Pleasant, MI

Skills

  • Customer service
  • Team collaboration
  • Effective time management
  • Team-oriented approach
  • Effective customer upselling
  • Interactive communication skills
  • Item promotion
  • Effective multitasking
  • Guest engagement
  • Greeting guests
  • Point of sale systems
  • Guest relations
  • Strong interpersonal skills
  • Efficient collaboration
  • Patience and empathy
  • Effective communication
  • Problem solving
  • Process optimization
  • Visual merchandising
  • Sales assistance
  • Inventory coordination
  • Conflict resolution
  • Customer relationship management
  • Customer support
  • Transaction handling
  • Inventory management

Hobbies and Interests

  • Backpacking and Hiking
  • Volunteer Travel
  • Road Trips
  • Adventure Travel
  • Getting involved in local advocacy groups to promote positive change in the community.
  • Youth Development Programs
  • Fundraising Events
  • Homelessness Outreach
  • Youth mentor, providing guidance and support to empower the next generation of leaders.
  • Participating in fundraising events to support local charities, schools, or community projects.
  • Community Cleanup
  • Advocacy Campaigns
  • Music
  • Interior Design
  • Creative Writing
  • I enjoy helping others and giving back to the community.
  • Personal Development and Self-Improvement
  • Animal Care
  • I like trying new recipes and food trends.
  • I enjoy cooking for friends and family gatherings.
  • Volunteering at community kitchens and food-related charities.
  • Robotics
  • Pilates
  • Passionate about balancing physical health with mental and emotional wellness.

Languages

English
Native/ Bilingual

Languages

English

Japanese

Timeline

Hostess

Olive Garden
04.2023 - 07.2024

Barista Shift Supervisor

Starbucks
03.2022 - 08.2024

Business Operations Intern

Rocket Mortgage
01.2021 - 04.2022

Retail Associate

Nordstrom
02.2020 - 11.2022

High School Diploma -

Davis Aerospace Technical High School

Some College (No Degree) - Behavioral Sciences

Central Michigan University
Layla Allen