Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Arredondo

Friendswood,TX

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

4
4
years of professional experience

Work History

Insurance Adjuster

Space City Adjusters
08.2022 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Prepared summaries of damage, payments, and policy coverage.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Collected evidence to support contested claims in court.
  • Examined photos of damages and priced out items in Word.
  • Entered items into Google Sheets, for accurate price clients items were worth.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Organized, planned and documented materials for fire claims.
  • Organized, planned and documented materials for water claims.

Receptionist

Bayway Lincoln/Volvo
12.2022 - 06.2023
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Answered and directed incoming calls using multi-line telephone system
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Processed payments and logged in book to keep track
  • Greeted and directed visitors to appropriate personnel and answered average of 200 calls daily
  • Supplied callers with office address and directions, employee email addresses and phone extensions
  • Responded to customer issues to provide immediate resolution and improve retention
  • Monitored reception area to provide consistently safe, hazard-free environment for customers
  • Worked with custodial and maintenance staff to address and resolve building and room issues
  • Oversaw office inventory by restocking supplies and submitting purchase orders, for cookies and snacks
  • Signed for packages, recorded deliveries and distributed to personnel
  • Signed check in and out to vendors
  • Created shipping labels and sent out packages, in a timely manner
  • Logged new license plates in Elead
  • Called and emailed customers that license plates have arrived.
  • Scanned service papers into database for accounting
  • Clocked salesmen in and out during their shifts
  • Took very detailed messages for everyone in the building and delivered them in a timely manner
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions
  • Completed basic bookkeeping and document filing.

Guest Service Representative

TopGolf
07.2021 - 12.2022
  • Welcomed arriving guests to venue using WOW (wide open welcome) to complete arrival and check-in procedures
  • Assisted guests with making or canceling reservations
  • Promoted TG brand platinum memberships to encourage guest participation
  • Provided directions to guests
  • Helped plan special events, parties, or meetings
  • Utilized extensive knowledge of rates, packages and special promotions to drive sales
  • Obtained reservation information and followed rate ratios to accurately charge customers
  • Resolved guest issues with creative solutions, escalating major concerns to management
  • Collected and received correspondence for supervisors and other employees.

Grocery Bagger

HEB Grocery Store
11.2021 - 12.2021
  • Interacted kindly with guests, offering assistance and support
  • Used computer and database systems to verify information, process purchases and make notes
  • Used POS system and optical price scanner to identify price of goods and handle customer payments
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Walked department regularly to verify organized, sanitary appearance
  • Examined merchandise to identify items needing to be ordered or replenished
  • Priced and displayed product signs to make customers aware of costs
  • Assisted customers with food selection, inquiries and order customization requests
  • Sacked groceries to provide carry-out car service for customers
  • Removed debris and replenished packaging supplies to reduce downtime
  • Checked prices and pulled product for customers
  • Cleaned up spills, collected trash and swept and mopped floors
  • Located merchandise on racks or shelves and delivered to customers
  • Greeted customers and engaged in conversation to assess needs
  • Reconciled POS reports with cash till and receipts, reporting discrepancies to management
  • Used POS system to process sales and refund transactions
  • Assisted loss prevention in monitoring shopper behavior and reporting potential theft
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Set up promotional displays and signage to increase sales
  • Delivered exceptional customer service to guests
  • Received and processed online orders for shipment or store pick-up
  • Prepared merchandise for purchase
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash and credit cards for customer purchases.

Brand Representative

Hollister.Co
07.2019 - 11.2019
  • Interacted kindly with guests, offering assistance and support.
  • Used computer and database systems to verify information, process purchases and make notes.
  • Used POS system and optical price scanner to identify price of goods and handle customer payments.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Walked department regularly to verify organized, sanitary appearance.
  • Examined merchandise to identify items needing to be ordered or replenished.
  • Priced and displayed product signs to make customers aware of costs.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Sacked groceries to provide carry-out car service for customers.
  • Removed debris and replenished packaging supplies to reduce downtime.
  • Checked prices and pulled product for customers.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Located merchandise on racks or shelves and delivered to customers.
  • Greeted customers and engaged in conversation to assess needs.
  • Reconciled POS reports with cash till and receipts, reporting discrepancies to management.
  • Used POS system to process sales and refund transactions.
  • Assisted loss prevention in monitoring shopper behavior and reporting potential theft.
  • Cleaned and organized sales floor in accordance with company merchandising standards.
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Set up promotional displays and signage to increase sales.
  • Delivered exceptional customer service to guests.
  • Received and processed online orders for shipment or store pick-up.
  • Prepared merchandise for purchase.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash and credit cards for customer purchases.

Education

Associate of Science In Natural Sciences -

San Jacinto College District
Pasadena, TX
01.2023

High School Diploma -

Dobie High School
Houston, TX
01.2021

Skills

    • Customer Service
    • Calendar and Scheduling Software
    • Verbal and Written Communication
    • Information Confidentiality
    • Event Information Management
    • Payment Processing
    • Reservation Management System
    • Computer Skills
    • Inventory Monitoring
    • Guest Satisfaction
    • Telephone Reception
    • Data Inputting
      • Medical Terminology
      • Microsoft Word
      • Commercial Insurance
      • Insurance Knowledge
      • Reading Comprehension
      • Customer Inquiries
      • Customer Satisfaction
      • Accident Scene Investigations
      • Claims File Documentation
      • Quality Control
      • Customer Interaction

Timeline

Receptionist

Bayway Lincoln/Volvo
12.2022 - 06.2023

Insurance Adjuster

Space City Adjusters
08.2022 - Current

Grocery Bagger

HEB Grocery Store
11.2021 - 12.2021

Guest Service Representative

TopGolf
07.2021 - 12.2022

Brand Representative

Hollister.Co
07.2019 - 11.2019

Associate of Science In Natural Sciences -

San Jacinto College District

High School Diploma -

Dobie High School

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Layla Arredondo