LAYLA AUSTIN
Inland Empire,CA
Summary
Knowledgeable server with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cocktail Server
Dave & Buster's
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Server
Big Al's
11.2023 - 05.2024
- Greet members, prospective members, and guests providing exceptional customer service
- Handle all front desk related activities including maintaining logbooks, including sign-in/out logs, front desk expenditures, and calls received Provided exceptional customer service to all visitors and clients Scan and update information into databases
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data
- Handles delicate and challenging management situations such as requests, special needs, and during moments of intense customer displeasure
- Memorized entire line of company products and services, including prices and special discounts
- Handled daily calls, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Server
Broncos Sport Bar and Grill
05.2023 - 09.2023
- Maintained an 8-table section with a 50-guest capacity, turning over about every 1.5 hours and serving an average of 100 guests during busy shifts
- Worked the busy Friday night, Saturday night, and Sunday morning brunch shifts
- Memorized standard menu along with 20+ specials per night, including entrées, sauces, desserts, and specialty drinks, sandwiches, and apps
- Used deep menu knowledge to guide guests to their ideal dining experience
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
- Ran POS, entering 200+ orders per busy shift with zero errors
- Received restaurant server of the month award for professionalism and guest satisfaction .
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CASkills
- POS Operation
- Food Preparation and Safety
- Check Payment Processing
- Safety and Security Procedures
- Conflict resolution techniques
- Alcoholic beverage sales
- Dining crew workflow optimization
Certification
CPR - American Heart Association
ServSafe -Food Handlers Certificate
Timeline
Server
Big Al's
11.2023 - 05.2024
Server
Broncos Sport Bar and Grill
05.2023 - 09.2023
Cocktail Server
Dave & Buster's
03.2023 - Current
Associate of Science -
Chaffey College
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