LAYLA AWADA
Staten Island,NY
Summary
Responsible and driven individual with a friendly demeanor, experienced in customer service and teamwork through volunteer work at New Dorp High School. Eager to provide excellent customer service, develop hands on experience, and contribute to the success of a workplace. Dedicated to learning new skills and maintaining a friendly, efficient environment for others.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Employee
Staten Island, NY
05.2026 - Current
- Trained new staff on food safety and customer service standards.
- Managed inventory levels to ensure efficient stock availability.
- Provided exceptional customer service to improve overall guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Provided excellent conflict resolution when addressing customer complaints or concerns, leading to repeat patronage from satisfied guests.
- Collaborated with kitchen staff for consistent food quality and presentation standards.
Volunteer Experience New Dorp High School
Staten Island
11.2024 - 02.2026
- Assisted in organizing and distributing food to over hundreds of families in need
- Volunteered at Senior Residency's, playing games, writing cards and cleaning up
- Developed time management and communication/customer interaction skills
- Participated in 15-20 fundraisers such as walks or bake sales to raise money and awareness for a variety of causes
Babysitting Family Friends & Others
Staten Island
03.2023 - 02.2026
- Adapted to various family dynamics and preferences
- Kept detailed records of each babysitting session including hours worked, activities completed, and any notes for parents.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Prepared meals and helped with homework
- Planned fun and age-appropriate activities
Education
High School Diploma - undefined
New Dorp High School
Staten IslandSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Communication skills
- Responsibly and reliability
- Adaptability
- Organization skills
- Ability to follow instructions
- Swimming
- Good with kids
- Cash handling
- Work ethic
- Basic first aid awareness
- Phone management
- Multitasking Abilities
Certification
CPR certified
Timeline
Restaurant Employee
05.2026 - Current
Volunteer Experience New Dorp High School
11.2024 - 02.2026
Babysitting Family Friends & Others
03.2023 - 02.2026
High School Diploma - undefined
New Dorp High School