Layla Balali
Northford
Summary
Dynamic Office Manager with a proven track record at A1 Affordable Seamless Gutters LLC, enhancing operational efficiency and customer satisfaction. Skilled in budget management and relationship building, I implemented effective policies and streamlined processes, resulting in significant cost savings and improved team productivity. Committed to fostering a positive work environment and driving organizational success.
Overview
20
20
years of professional experience
Work History
Office Manager
A1 Affordable Seamless Gutters LLC
05.2008 - Current
- Managed daily office operations to enhance efficiency and productivity.
- Coordinated scheduling and logistics for installation teams to optimize project timelines.
- Implemented office policies and procedures to ensure compliance with industry standards.
- Maintained accurate records of inventory, invoices, and customer communications.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Supported recruitment efforts by screening candidates and conducting initial interviews.
- Fostered positive relationships with clients through effective communication and follow-up strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Tax Preparation Specialist & Office Management
Liberty Tax Service
11.2005 - 02.2008
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Developed training materials for new staff to facilitate onboarding processes effectively.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed daily office operations to enhance efficiency and productivity.
- Implemented office policies and procedures to ensure compliance with industry standards.
- Maintained accurate records of inventory, invoices, and customer communications.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Fostered positive relationships with clients through effective communication and follow-up strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Education
Bachelor Of Business Administration And Management - Accounting
Gateway Community College
New Haven, CT06.2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling coordination
- Staff management
- Inventory control
- Employee supervision
- Operations management
- Training and coaching
- Workflow optimization
- Policy implementation
- Financial tracking
- Expense reporting
- Team supervision
- Financial accounting
- Business administration
- Database administration
- Project management
- Report writing
- Proposal writing
- Vendor engagement
- Computer skills
- Scheduling and coordinating
- MS office
- Decision-making
- Customer relationship management
- Problem resolution
- Teamwork and collaboration
- Good judgment
- Professional and courteous
- Team leadership
- Managing operations and efficiency
- Administration and reporting
- Employee coaching and mentoring
- Training and development
Timeline
Office Manager
A1 Affordable Seamless Gutters LLC
05.2008 - Current
Tax Preparation Specialist & Office Management
Liberty Tax Service
11.2005 - 02.2008
Bachelor Of Business Administration And Management - Accounting
Gateway Community College
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