Layla Bechtol
Portland,Oregon
Summary
Ready to leverage training and experience to take on new professional challenges. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in any environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Sales Associate
L'Occitane
Tigard, OR
04.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Target
Tigard, OR
05.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
Beauty Advisor
L'Occitane En Provence
9520 SW Washington Square Rd, Tigard, OR 97223
05.2019 - 05.2023
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed payments, entering sales in register for prompt customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Followed up with customers to increase satisfaction with purchases and services.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Trained new staff in product knowledge and customer service protocols.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Education
High School Deploma -
Beaverton High School
Beaverton, OR06.2015
Skills
- Multitasking and Organization
- Stock and Inventory
- Event Planning and Promotion
- Team Collaboration
- Adaptability and Flexibility
- Theft Prevention
- Register Opening and Closing
- Computer skills: Word processing, Microsoft Word, Teams
- Safety and Cleanliness Standards
- Client service
- Problem-solving skills
- Time management
- Excellent people skills
- Reliable, punctual and flexible
- Professional demeanor
- Policy and procedure adherence
Timeline
Sales Associate
L'Occitane
04.2024 - Current
Sales Associate
Target
05.2023 - 04.2024
Beauty Advisor
L'Occitane En Provence
05.2019 - 05.2023
High School Deploma -
Beaverton High School