Layla Brown
Chula Vista,CA
Summary
I was advanced from my entry-level to Assistant Manager based on my proven drive to always be my best on shift , excelling in customer service and team leadership. Proven ability to take initiative, support team success, and deliver quality customer service. I’m a loyal worker and will give you 100% effort in any task given to me.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Little Caesars
06.2023 - Current
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Supported inventory management by tracking stock levels and ordering supplies as needed.
- Coordinated team schedules to optimize labor resources and meet operational demands.
- Implemented training programs for new employees, enhancing onboarding experience and roles.
- Resolved customer complaints effectively, contributing to improved service quality and retention rates.
Server/Hostess
Dennys Restaurant
04.2024 - 12.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in menu navigation, offering recommendations to enhance dining experience.
- Efficiently processed food and beverage orders using POS systems.
- Maintained cleanliness and organization of dining area to ensure welcoming atmosphere.
Education
High School Diploma -
O’Farrell Charter School
San Diego, CA05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Task delegation
Timeline
Server/Hostess
Dennys Restaurant
04.2024 - 12.2024
Assistant Manager
Little Caesars
06.2023 - Current
High School Diploma -
O’Farrell Charter School