Layla Browner
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marshalls
10.2022 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Worked to get approximately 8 customers to apply for the TJX credit card, Worked for approximately 10 special donations from customers to the Childhood Type 1 diabetes foundation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Student Worker
Arcadia University
08.2021 - Current
- Trained new employees to apply best practices and comply with office procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Regularly communicated with management to provide feedback and updates.
- Collected, arranged, and input information into database system.
- Picked up department mail and packages
- Took and followed detailed directions from others
- Called vendors for invoices and delivery updates
Sales Associate
Madrag
05.2021 - 08.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Parkway Northwest
Philadelphia, PA06.2021
Skills
- Excellent Written and Verbal Communication
- Creative Thinking
- Money Transfer Systems
- Excellent people skills
- Customer Service
- Adaptable and Flexible
- Reliable and Responsible
- Problem-Solving
- Organization
Timeline
Sales Associate
Marshalls
10.2022 - Current
Student Worker
Arcadia University
08.2021 - Current
Sales Associate
Madrag
05.2021 - 08.2021
High School Diploma -
Parkway Northwest