LAYLA CERVANTES

• Greet customers warmly by providing welcoming, professional guest services

• Seat guests efficiently while managing wait times and table rotation

• Assist servers by delivering drinks and supporting table service during busy shifts

• Process to-go orders by organizing, packaging, and verifying order accuracy

• Operate POS system to process card and cash payments

• Clean and organize menus, host stand, and front-of-house areas

• - Worked as a hostess at Ola Resto Bar in Downey, California
• - Developed and improved my communication and public speaking skills
• - Learned to be timely and responsible in seating guests in an orderly manner

• - Maintained a clean and organized environment
• - Demonstrated knowledge and effective use of cleaning equipment and organizational techniques
• - Acquired skills in deep cleaning homes and commercial spaces

Provided friendly, fast-paced customer service in a high-volume environment

• Took customer orders accurately using POS register and handled cash, card, and mobile payments

• Prepared and packaged food and beverage orders while maintaining quality and safety standards

• Verified order accuracy before distributing food to customers

• Maintained cleanliness of front counter, dining area, and work stations following sanitation guidelines

• Restocked supplies including condiments, packaging materials, and beverages

• Collaborated with team members to ensure efficient service during busy rush periods

• - Completed a 14-month community-based internship program for students from structurally marginalized communities in California
• - Gained hands-on learning and training in the mental health field
• - Developed skills in leading scientific research and communications

Took customer orders and processed payments using POS register

• Prepared and sold pretzel and beverage items following food quality standards

• Assisted with pretzel preparation including baking and finishing products

• Prepared cinnamon and sugar topping mixtures following store recipes and safety guidelines

• Maintained cleanliness of kitchen, service counters, and dining areas

• Performed dishwashing duties, cleaning utensils, trays, and food preparation equipment to maintain sanitation standards

• - Assisted voters with check-in procedures and ballot distribution
• - Provided support to Spanish-speaking residents, ensuring they were well-informed about candidates in the election
• - Guided individuals in using Ballot Marking Devices (BMD)
• - Maintained a clean and sanitary environment throughout the voting process

• - Participated in Communities for a Better Environment (CBE) initiatives
• - Contributed to the mission of assisting low-income Latino communities
• - Educated high school students about environmental justice
• - Helped prevent pollution and promote green, healthy, and sustainable neighborhoods and community environments