Layla Chapman
Mesa,AZ
Summary
Seasoned general manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Property Manager
Storage Solutions
04.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Trained and motivated leasing staff during bi-monthly trainings.
- Boosted occupancy 50% by leveraging market knowledge and successful promotional strategies.
Property Manager
Storage Asset Solutions
02.2018 - 04.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Trained and motivated leasing staff during bi-monthly trainings.
General Manager
Waterstradts Party Store
02.2016 - 01.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant Manager
Kmart
11.2013 - 09.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
GED -
Grand Junction High School
Grand Junction, CO05.1994
Skills
- Operating Cost Tracking
- Complaints Investigation
- Dispute Handling
- Property Service Contract Administration
- Local and State Laws
- Deposits Management
- Sale and Rental Recordkeeping
- Vacancy Marketing
- Insurance Coordination
- Monthly Fee and Payment Collection
- Property Showing
- Property Tours
- Tenant and Eviction Laws
- Tenant Screening
- Rent Collection
- Rent Pricing Optimization
- Minor Repairs
- Market Tracking
- Resident Satisfaction
- Customer Relations
- Office Staffing
- Safe Work Practices
Timeline
Property Manager
Storage Solutions
04.2021 - Current
Property Manager
Storage Asset Solutions
02.2018 - 04.2021
General Manager
Waterstradts Party Store
02.2016 - 01.2018
Assistant Manager
Kmart
11.2013 - 09.2016
GED -
Grand Junction High School
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