Layla Currington
Houston
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Trainer/Cashier
Whole Foods Market
Houston
02.2022 - Current
- Collaborated with management team to improve overall customer experience at the store level.
- Assisted in developing policies and procedures related to store operations and customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Mentored newly hired staff in upselling techniques to improve sales.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Direct Support Professional
ResCare Community Living
Sacramento
07.2022 - 09.2022
- Contacted medical providers on behalf of clients to follow up on appointments.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted clients with maintaining good personal hygiene.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained detailed records of services performed on clients.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Organized oral medications for clients following dosage and schedule requirements.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Document Specialist
Sunnova Energy Corporation
Houston
12.2021 - 02.2022
- Verified that all relevant information was properly collected from borrowers before processing terms.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Monitored changes in relevant laws and regulations affecting document reviews.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Administered document access and revision rights to personnel to maintain documentation integrity.
- Maintained a database of reviewed documents and archived records accordingly.
- Monitored activities to assess compliance with records policies and document management regulations.
- Reviewed closing documents for accuracy, completeness and compliance with applicable laws and regulations.
- Researched complex legal issues related to closing document review.
- Provided current and useful information in support of business decision making by gathering process and operational information, organizing points and analyzing trends.
Member Advocate
Businessolver
Houston
10.2021 - 11.2021
- As a member advocate, we had the responsibility to enroll members in their 2022 medical benefits.
- Some members would have us go more in depth about their medical benefits and their plans.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Created detailed documentation outlining procedures for new team members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Managed customer service, appointment management, billing and administration tasks to streamline workflow.
Remote Customer Service Representative
Terminix
Houston
08.2021 - 09.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX, USSkills
- Financial Transactions Processing
- Meal Preparation Expertise
- Food Safety Practices
- Food service
- Customer Interaction Skills
- Sales
- Microsoft Windows
- iOS / macOS
- Computer Skills
- Operating systems
- Microsoft Windows Server
- Technical Support
- Medical billing
- Medical transcription
- Health information management
- Computer networking
- Experienced in Outbound Sales Strategies
Certification
- AED Certification
- First Aid Certification
- TABC Certified
- Food Handler Certification
- CPR Certification
References
References available upon request.
Timeline
Direct Support Professional
ResCare Community Living
07.2022 - 09.2022
Team Trainer/Cashier
Whole Foods Market
02.2022 - Current
Document Specialist
Sunnova Energy Corporation
12.2021 - 02.2022
Member Advocate
Businessolver
10.2021 - 11.2021
Remote Customer Service Representative
Terminix
08.2021 - 09.2021
Bachelor of Arts - Psychology
Texas Southern University
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