Layla Fowler
West Valley City
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills i
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Case Manager
Valley Behavioral Health
12.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted individuals with eligibility for available benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advocated on behalf of clients to secure necessary services and support.
- Assisted clients in setting realistic goals and developing action plans.
Care Aide
Traditions Assisted Living
09.2023 - 12.2023
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving, translating knowledge into improved quality of care for patients.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
- Facilitated social interactions among residents through group activities and outings, fostering a sense of community within the facility.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Monitored vital signs and reported abnormalities to nursing staff, resulting in timely medical interventions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Implemented creative strategies to engage residents in cognitive stimulation activities, contributing to improved mental health outcomes.
- Administered medications according to prescribed schedules under nurse supervision, contributing to optimal treatment results.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Production Worker
CINTAS, Professional Uniform and Facility Services
01.2021 - 09.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Managed inventory levels to prevent production delays.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Optician Technician
Americas Best Contacts And Eyeclasses
01.2019 - 12.2019
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.
- Consistently met sales goals through persuasive communication skills and in-depth product knowledge demonstrations.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
Education
High School Diploma -
Cyprus High School
Magna, UT05-2018
Skills
- Community Outreach
- Client Advocacy
- Case Management
- Case Documentation
- Positive Attitude
- Documentation And Reporting
- Email and Telephone Etiquette
- Relationship Building
- Crisis Intervention
- Home Visits and Inspections
- Emotional awareness
- Decision-Making
Timeline
Case Manager
Valley Behavioral Health
12.2023 - Current
Care Aide
Traditions Assisted Living
09.2023 - 12.2023
Production Worker
CINTAS, Professional Uniform and Facility Services
01.2021 - 09.2023
Optician Technician
Americas Best Contacts And Eyeclasses
01.2019 - 12.2019
High School Diploma -
Cyprus High School
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