Layla France
Blue Springs,Missouri
Summary
Entry-level financial analyst with hands-on experience in banking, lending, collections, and small-business financial management. Skilled in analyzing customer accounts, tracking payments, managing budgets, and ensuring financial accuracy. Currently completing a Bachelor’s degree in Accounting and Finance and seeking an opportunity to contribute analytical, organizational, and customer-focused skills in a financial analyst role.
Overview
11
11
years of professional experience
Work History
Customer Cardmember Experience Specialist
U.S. Bank
09.2025 - Current
- Developed and implemented customer experience strategies to enhance satisfaction and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Provided support for billing disputes, ensuring timely resolutions and customer satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Owner/Childcare Provider
Little Rascals Childcare
10.2018 - Current
- Successfully founded and operated a start-up company, achieving consistent year-over-year growth in both revenue and customer base.
- Oversaw all business operations, including financial management, budgeting, and resource allocation, ensuring smooth business processes and profitability.
- Supervised and ensured the safety and well-being of children from infancy to preschool, creating a nurturing and positive environment.
- Assisted with daily routines, including mealtime, naptime, and toileting, while maintaining cleanliness and hygiene standards.
Customer Service Representative
Lincare
03.2018 - 10.2018
- Manage inbound sales inquiries related to products and promotions, and quickly establish rapport with customers over the phone
- Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
Collections Manager
Missouri Title Loan
03.2016 - 10.2017
- - Developed and implemented collection strategies to minimize bad debt write-offs, resulting in a 20% reduction in delinquency rates.
- - Utilized advanced negotiation and communication skills to negotiate and settle payment arrangements with delinquent clients, reducing collection costs by 15%.
- - Managed a portfolio of title loan accounts, including processing loan disbursements, collecting payments, and ensuring timely repayment
- - Resolved customer inquiries and concerns, providing exceptional customer service, and maintaining a high level of customer satisfaction
Assistant Manager
MassageLuxe
05.2015 - 03.2016
- - Managed daily operations of the store, overseeing a team of 10 employees and maintaining excellent customer service standards
- - Trained and mentored new employees, ensuring they were well-equipped to handle customer inquiries and resolve issues effectively
- - Greeted and checked in spa clients, providing outstanding customer service and ensuring a positive experience from the moment they arrived
- - Answered phone calls and scheduled appointments for various spa services, maintaining an organized and efficient appointment book
- - Managed cash transactions, including processing payments and providing accurate change, while maintaining a balanced cash drawer at all times
Education
BBA - Accounting And Finance
Southern New Hampshire University
Hooksett, NH05-2027
Accounting
Metropolitan Community College
Independence, MODiploma -
Truman High School
Independence, MO05.2010
Skills
- Flexibility
- Communication
- Teamwork
- Time Management
- Organization
- Managerial
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Computer proficiency
- Self motivation
Timeline
Customer Cardmember Experience Specialist
U.S. Bank
09.2025 - Current
Owner/Childcare Provider
Little Rascals Childcare
10.2018 - Current
Customer Service Representative
Lincare
03.2018 - 10.2018
Collections Manager
Missouri Title Loan
03.2016 - 10.2017
Assistant Manager
MassageLuxe
05.2015 - 03.2016
BBA - Accounting And Finance
Southern New Hampshire University
Accounting
Metropolitan Community College
Diploma -
Truman High School