Layla Furtado
Communications, Assistant Manager
Morris Plains,NJ
Summary
Experienced Assistant Manager with over 5 years of International experience, combining strong leadership skills with deep product knowledge and a passion for company history and culture. Skilled in team coordination, client communication, and cross-cultural engagement, I bring a global perspective that enhances collaboration and adaptability in diverse work environments. Fluent in English and Portuguese, I strive to contribute not just with professional knowledge, but with empathy, communication, and a commitment to continuous learning.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Store Manager
Thursday Boot Co.
New York, New York
07.2019 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Key Holder /Assistant Merchandiser
Agnes B.
New York, New York
04.2021 - 09.2022
- Assisted with team responsibilities by staffing planning, organizing, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Assistant Interpreter/Translator EN to BR-PT
Cirque Du Soleil
Montreal, Quebec
03.2019 - 06.2019
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided translations in real-time conversations for clients during event (25 year Cirque du Soleil anniversary), successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Education
High School Diploma -
Escola Estadual Sagrada Família Ll
Rua Célia De Souza 600 Belo Horizonte - MG, BR 05.2001 -
Skills
Bilingual English - Portuguese (fluent)
Team development and performances
Organized and highly motivated
Product display optimization
Employee onboarding and training
Customer service support
Scheduling
Proven ability to align with strategic oversight
Timeline
Key Holder /Assistant Merchandiser
Agnes B.
04.2021 - 09.2022
Store Manager
Thursday Boot Co.
07.2019 - 08.2024
Assistant Interpreter/Translator EN to BR-PT
Cirque Du Soleil
03.2019 - 06.2019
High School Diploma -
Escola Estadual Sagrada Família Ll
05.2001 -
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