Layla George
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Obc Kitchen
06.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
BBA - Finance And Accounting
University of Kentucky
Lexington, KY05.2027
High School Diploma -
Lexington Christian Academy
Lexington, KY05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Relationship Building
- POS system operations
- Social Perceptiveness
- Front-of-house display creation
Golf
I have been an avid golfer for the last 10 years. I played at the varsity level for 6 years and had many accomplishments along the way. I shoot high 70s low 80s on average. My course IQ is extremely strong from growing up and playing the sport. Some of my major accomplishments include winning Player of the Year with KYPGA and Gatorade Player of the Week at IMG Academy.
Timeline
Restaurant Hostess
Obc Kitchen
06.2022 - 08.2023
BBA - Finance And Accounting
University of Kentucky
High School Diploma -
Lexington Christian Academy
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