Layla Gregory

• Trained new employees on operational procedures and customer service standards to enhance team efficiency and service quality.
• Resolved customer concerns to uphold guest satisfaction and foster a welcoming environment.
• Prepared and assembled food items to ensure quality and consistency in line with Chipotle's recipes and guidelines.

• Performed market research to identify trends and target audiences, informing content strategy.
• Developed engaging content for social media platforms and client websites, enhancing audience interaction.
• Evaluated performance metrics to assess marketing effectiveness, guiding future content decisions.
• Collaborated with editors to meet publishing deadlines and maintain content quality

• Managed email campaigns using marketing automation tools for effective communication.
• Developed marketing materials that enhanced client outreach and engagement.
• Analyzed customer feedback to improve service offerings and marketing strategies.
• Maintained accurate records of marketing activities and campaign performance data.

Co Marketing Director of The Black Business Student Association :

• Collaborated with executive board members during weekly meetings to develop marketing ideas, promotional strategies, and organization initiatives
• Researched student interests and social media trends to create engaging content aligned with the organization’s brand and mission
• Created and published digital content to promote events, increase student engagement, and strengthen campus visibility
• Assisted in organizing and supporting campus events, community service initiatives, and student engagement activities