LAYLA GRILLI

Portsmouth,RI

Overview

years of professional experience

Work History

Hostess / Server

Flora at Gardiner House

Newport, RI

05.2025 - Current

Delivered exceptional customer service in a fine dining, high-volume restaurant, and boutique hotel setting.
Managed reservations and coordinated seating to optimize guest flow and experience.
Built positive guest relationships using emotional intelligence and personalized service.
Utilized POS systems and computer systems for order entry, payments, and table management.
Studied and retained detailed knowledge of menus, daily specials, and wine lists for effective guest recommendations.
Accurately handled cash, credit card transactions, and daily sales reconciliation.

Sales & Marketing Intern

Shoreline Properties

Rhode Island

05.2024 - 09.2024

Executed online advertising and managed listings to enhance marketing and leasing of rental properties.
Screened applicants and conducted property showings while responding to inquiries from prospective tenants.
Coordinated leasing process from application to approval, directly contributing to increased occupancy.

Independent Nanny

Private Families (Self-Employed)

Rhode Island

05.2022 - 05.2025

Cared for children from infancy to age twelve, ensuring age-appropriate activities and emotional support.
Supported daily routines, learning, and development in a safe, positive environment.
Coordinated transportation, prepared nutritious meals, assisted with homework, and planned engaging activities.
Demonstrated strong multitasking, responsibility, and trustworthiness.

Education

Bachelor of Science - Business Administration and Law

Northeastern University, D'Amore-McKim School of Business

Boston, MA

05-2029

Volunteer Experience

Portsmouth RI Youth Lacrosse, Portsmouth, RI, Volunteer Coach, 03/22, 05/25, Coached and mentored girls ages 5-8 in lacrosse fundamentals and teamwork., Planned practices and provided individual guidance to build confidence and skills., Encouraged positive participation and personal development.

Skills & Interests

Skills: Excel in Customer Service, Guest Relations, Communication, Leadership, Youth Mentorship, Familiar with Sales & Marketing Support

Interests: Art, Fashion, Food, Design, Architecture, Fitness

Leadership Experience

Portsmouth Abbey School, Portsmouth, RI, Prefect, 08/24, 05/25, Selected to serve in a leadership role supporting dorm life and school community standards., Acted as a liaison between students and faculty to promote a positive environment and assist with conflict resolution., Assisted with event organization and mentored younger students.
Portsmouth Abbey School, Portsmouth, RI, Team Captain - Varsity Field Hockey & Lacrosse, 08/24, 05/25, Led teammates on and off the field as senior captain for two varsity teams., Organized practices, drills, and team strategy sessions., Fostered a motivating team culture emphasizing sportsmanship and accountability., 2024 Field Hockey Independent Athlete of the Year

Timeline