Layla Hall
El Campo
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Eyelash Extension Technician
Self Employed
Sugar Land
10.2022 - Current
- Provided customized eyelash extension services to enhance client satisfaction.
- Consulted with clients to determine desired lash styles and volume.
- Maintained cleanliness and sanitation of tools and workspace for safety compliance.
- Educated clients on proper aftercare techniques for lash longevity.
- Managed appointment scheduling and client communication through social media platforms.
- Developed promotional materials to attract new clients and retain existing ones.
- Assisted in inventory management by tracking supplies and reordering as needed.
- Conducted patch tests to ensure clients' sensitivity to products used in extensions.
- Attended training classes to learn and improve techniques.
- Ensured compliance with local laws pertaining to cosmetology services provided.
- Informed customers of introductory pricing and current promotions to boost sales.
- Managed client expectations by providing realistic results based on their needs.
- Removed old sets of lash extensions from clients prior to applying new ones.
- Greeted customers and answered their questions about eyelash extension services.
- Sold aftercare retail products, packages, and eyelash tinting.
- Sanitized and sterilized equipment and station according to state laws.
- Performed touch-ups for existing eyelash extensions as needed.
- Kept work area clean and organized at all times according to company policies.
- Attended seminars related to the latest innovations in the beauty industry.
- Communicated product recommendations clearly to customers for future purchases.
- Maintained inventory of supplies such as lash trays, adhesives, removers, tweezers, and scissors.
- Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
- Analyzed customer feedback to identify opportunities for improvement in services offered.
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
- Consulted with clients regarding their desired look before beginning treatments.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Kept track of customer services and preferences for future reference.
- Entered and updated new customer details in customer relationship management software.
- Networked with local contacts to optimize business opportunities for eyelash business.
Front Desk Receptionist
True Rest Float Spa
Austin
10.2022 - 05.2023
- Welcomed clients and ensured a positive first impression at the wellness center.
- Managed scheduling and appointments for float therapy sessions efficiently.
- Handled phone inquiries and provided information about services and packages.
- Maintained cleanliness and organization of the front desk area and lobby.
- Provided excellent customer service by addressing client concerns promptly.
- Processed payments and managed cash register transactions accurately.
- Assisted clients with paperwork and guided them through the check-in process.
- Collaborated with team members to ensure smooth daily operations at the spa.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Server
Applebee's
Pueblo
02.2020 - 02.2021
- Provided attentive service to guests in fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with training new servers on menu items and service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Prepared drink orders following established recipes and presentation guidelines.
- Supported team by restocking supplies during busy service periods.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Education
Keiser University
Fort Lauderdale, FLSkills
- Eyelash extension application
- Customer service
- Appointment scheduling
- Product recommendations
- Communication skills
- Inventory management
- Marketing strategies
- Workspace organization
- Upselling services
- Social media promotion
- Payment processing expertise
- Task prioritization
- Adaptability and flexibility
Certification
- Cosmetology license
Timeline
Eyelash Extension Technician
Self Employed
10.2022 - Current
Front Desk Receptionist
True Rest Float Spa
10.2022 - 05.2023
Server
Applebee's
02.2020 - 02.2021
Keiser University