Hi, I’m
Layla Hall
Kalispell,MT
Do not go gentle into that good night...
Dylan Thomas
Summary
Dynamic professional with a strong foundation in healthcare administration and psychology. Skilled in critical thinking, problem-solving, and conflict resolution with proven adaptability in fast-paced environments. Experienced in team coordination, customer and patient relations, and process improvements, with a consistent commitment to collaboration, communication, and organizational success. Dedicated to enhancing operational efficiency and delivering positive outcomes across healthcare settings.
Overview
12
years of professional experience
1
Certification
Skills
- Program & Task Management
- Conflict Resolution & Problem-Solving
- Customer Service & Patient Relations
- Clinical Documentation & Charting
- Scheduling, Planning & Event Coordination
- Partnership Development & Collaboration
- Verbal & Written Communication
- Organization & Attention to Detail
Work History
Montana Neuropsychological Associates
Neurofeedback Technician
11.2021 - 03.2025
Job overview
- As a Neurofeedback Technician, I worked with each of my patients individually, 45 minutes per session, over the course of their 3-4 month treatment plan.
- My role enhanced the clinic's success by ensuring high-quality patient care, maintaining exceptional standards, and fostering positive outcomes for all patients.
- I also oversaw some administrative duties in our satellite clinic: coordinating with supervisors, handling sensitive information, abiding by all HIPAA regulations, and utilizing EHR.
- Educated patients and their families on the benefits of neurofeedback, building understanding and trust in the treatment process.
- Participated in multidisciplinary team meetings to discuss clients' progress and treatment plans.
Buffalo Hill Golf Club
Grounds Crew
06.2020 - 09.2021
Job overview
- Promoted teamwork through clear communication and collaboration during projects
- Adapted to changing conditions and shifting project needs with flexibility
The TJX Companies
Sales Associate
03.2019 - 03.2021
Job overview
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Doug and Sarah Marburger
P/T Nanny
01.2017 - 11.2019
Job overview
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Provided safe transportation to and from activities and events.
- Supported children in play activities, meals, snacks, and socialization.
JC Penny
Customer Service and Sales Associate
11.2016 - 09.2017
Job overview
- Ensured that all customers received excellent service through building relationships, direct salesmanship, and prompt and courteous service.
- Answered incoming telephone calls to provide store, product, and service information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies.
Horse Sense for Special Riders & True Blue Farm
Lesson Assistant & Barn Associate
01.2013 - 05.2015
Job overview
- Supervised children, adults, and veterans in our therapeutic and rehabilitative program.
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Diligent communication with horse owners and barn management.
Education
Colorado State University GlobalDenver, CO
Master of Arts from Healthcare Administration & Human Resources
03.2025
University Overview
- Member of The National Society of Leadership and Success Member
The University of MontanaMissoula, MT
Bachelor of Arts from Psychology
01.2021
University Overview
Awarded Magna Cum Laude
Flathead Valley Community CollegeKalispell, MT
Some College (No Degree) from General Studies
01.2018
University Overview
- Phi Theta Kappa Member, VP of Community Service
Affiliations
- Phi Theta Kappa: International College Honor Society
- The National Society of Leadership and Success
Certification
Foundations of Leadership Certificate, 2024
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