Layla Hayes
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting. I am organized, dependable and hard working along with being able to manage multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Buyer
Clothes Mentor
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Guest Experience Representative
US Bank Stadium
06.2024 - 08.2024
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Created welcoming and comfortable environment for guests.
Front Desk Receptionist
Massage Envy
07.2022 - 08.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Psychology
University of Kansas
Lawrence, KSHigh School Diploma -
Edina Senior High School
06.2023
Skills
- Friendly, Positive Attitude
- Interpersonal Communication
- Teamwork and Collaboration
- Cultural Awareness
- Verbal Communication
- Problem-Solving
- Guest Relations
- Customer Service
- Listening skills
- Cash handling
Timeline
Buyer
Clothes Mentor
09.2024 - Current
Guest Experience Representative
US Bank Stadium
06.2024 - 08.2024
Front Desk Receptionist
Massage Envy
07.2022 - 08.2022
High School Diploma -
Edina Senior High School
No Degree - Psychology
University of Kansas
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