Summary
Overview
Work History
Education
Skills
Timeline
Generic
Layla Hayes

Layla Hayes

Summary

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting. I am organized, dependable and hard working along with being able to manage multiple priorities with a positive attitude.

Overview

3
3
years of professional experience

Work History

Buyer

Clothes Mentor
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.


Guest Experience Representative

US Bank Stadium
06.2024 - 08.2024
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
  • Created welcoming and comfortable environment for guests.

Front Desk Receptionist

Massage Envy
07.2022 - 08.2022
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

No Degree - Psychology

University of Kansas
Lawrence, KS

High School Diploma -

Edina Senior High School
06.2023

Skills

  • Friendly, Positive Attitude
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Cultural Awareness
  • Verbal Communication
  • Problem-Solving
  • Guest Relations
  • Customer Service
  • Listening skills
  • Cash handling

Timeline

Buyer

Clothes Mentor
09.2024 - Current

Guest Experience Representative

US Bank Stadium
06.2024 - 08.2024

Front Desk Receptionist

Massage Envy
07.2022 - 08.2022

High School Diploma -

Edina Senior High School

No Degree - Psychology

University of Kansas
Layla Hayes